Mriga Khanna

I am a highly skilled and proactive Business Analyst and RPA Developer with 3.6 years of experience, adept at bridging the gap between business needs and technical solutions. Based in Abu Dhabi, UAE, I possess a strong entrepreneurial mindset, a natural ability to problem-solve, and a rapid learning curve, allowing me to adapt quickly to new challenges.

I have a proven track record in designing, developing, and deploying robust automation solutions using platforms like Automation Anywhere and orchestrating them with Power Automate. My expertise spans the entire RPA lifecycle, from in-depth requirements gathering and process analysis to solution design, development, testing, and ongoing maintenance. Notably, at Everise, I spearheaded the automation of 232 distinct Workforce Management (WFM) reports, significantly boosting efficiency and data accessibility. I also successfully developed and deployed an intelligent Microsoft Teams bot, leveraging Copilot Studio and Power Automate, to streamline Workday task management and automate ServiceNow ticket creation, enhancing user experience and productivity.

Beyond my RPA development prowess, I excel in technical communication and documentation. I am highly proficient in creating essential project documents such as Business Requirements Documents (BRD), Functional Specifications Documents (FSD), and Use Case Specifications, ensuring clear understanding across all stakeholders. My strong interpersonal skills enable me to effectively conduct interviews with Subject Matter Experts (SMEs) and clients, translating complex business needs into clear data and process flows.

My technical acumen extends to web development, as demonstrated by my previous role at NTT Data, where I led the design and development of a responsive website using HTML, CSS, and JavaScript. I am also familiar with SQL, OOPS concepts, and the Power Platform suite.

Equally comfortable communicating with both technical and non-technical audiences, I possess a keen interest in developer tools, databases, and open-source technologies. I am adept at managing multiple projects and priorities, conducting data analysis, and preparing compelling presentations. With a solid foundation in Agile and Waterfall SDLC methodologies, I am an adaptable and results-oriented professional eager to contribute to innovative automation initiatives.