Mridula Virdi

Mridula Virdi Mobile No: - Email ID:-D.O.B.:- Permanent Address: House No. 87 Lane No.2, Patel Nagar, Talab Tillo, Jammu CAREER OBJECTIVE Ambitious, creative, confident, and committed character, seeking to pursue my career in IT with a dynamic organization. Looking forward to expanding my knowledge and earning work experience. Highly adaptable team leader with excellent background of quick and effective performance. WORK EXPERIENCE HCL Technologies Analyst, Sept 2019-May 2021 • • • • • Responsible for creating the Shared Mailboxes and Distribution Lists using Microsoft Exchange Responsible for software installation on remotely for the onsite users Maintained client’s confidence and protected the operations by meeting all the requirements Provided exceptional computer and technology support Installed and configured laptops, PCs/Desktop, Printers, and peripherals NTT Data Senior Associate, May 2021-Present • • • • • • Handling the client issues on call and giving them on call resolutions Creating questions and daily reports for the “Question of the day” for the team Been a STAR performed twice Performed remote troubleshooting using diagnostic techniques and relevant solutions Worked with the clients to determine and implement the best solutions Achieved and maintained all the requires SLAs EDUCATION Course Stream Name of the Institute University/ Board Percentage/ CGPA Year of passing B.E. ECE University of Jammu 72.5% May 2019 XII NonMedical -NA- Model Institute of Engineering & Technology, Jammu KC Public School, Jammu CBSE 82% June 2015 KC Public School, Jammu CBSE 8.6 C.G.P.A June 2013 X TECHNICAL SKILLS • • • Tools: MS Office, MS Excel Language: Basics of C, C++ ,Python, SQL Platforms: Active Directory, Microsoft Exchange, SCCM and Access Management MEMBERSHIPS • • Institute of Electrical and Electronics Engineers, IEEE Indian Society for Technical Education RESEARCH PAPER • Research paper Published in the journal JITER on the topic “SMART MIRROR USING RASPBERRY PI” INDUSTRIAL TRAINING • Internet of Things: NetMax Technologies Pvt. Ltd. EXTRA CURRICULAR ACHIVEMENTS & RESPONSIBILITIES HELD • • • • • • Organizer in the College Techno-Cultural Fest “Sammilan 2k16” , “Sammilan 2k17”, “Sammilan 2k19” Representative of NSS (National Service Scheme) of the College Shortlisted for innovative idea presentation in Jammu university Participated in Hackathon “TINKERHACK’18” held in IIIT Delhi (Top 15) Project Exhibition in ECE Dept. MIET Participated in World Telecommunication and Information