Mridula Virdi

I provide technical support to over 500 end-users on live chats, emails, and calls, resolving hardware and software issues, providing remote assistance, and ensuring timely resolution of tickets. I am experienced in handling and troubleshooting a wide range of technical issues, such as software installations, printer configuration, and network connectivity issues. I also have experience in managing user accounts and resetting passwords. Doing remote troubleshooting using remote desktop tools, such as TeamViewer, Dameware and RDP, to provide support to end-users in a timely and efficient manner.

In addition, I possess strong communication and interpersonal skills, enabling me to provide exceptional customer service. I am a patient and friendly person who enjoys helping others, and I understand the importance of effective communication when resolving technical issues.

Moreover, I am a quick learner, and I am constantly updating my knowledge and skills to keep up with the latest technologies and trends in the IT industry. I have developed strong organizational skills and am able to prioritize tasks in a fast-paced environment. I am also a team player and have experience collaborating with cross-functional teams to resolve technical issues.