5130 Umlilo Street Protea Glen Ext-|-
ID:-
Ms Mpho Shongwe
OBJECTIVE:
Experienced customer service agent that is committed to providing quality care for ultimate
customer satisfaction by identifying customer’s needs and providing effective solutions to
their issues. Solution driven and dedicated team player with proved ability to establish and
maintain excellent communication with both clients and colleagues. Can work well
unsupervised and able to apply my skills, knowledge and abilities in any opportunity of growth
that comes my way.
EDUCATION:
National Senior Certificate (Grade 12)
Reasoma Secondary school
Diploma in Paralegal Law (Part-time)
EXPIRIENCE:
(2010)
(2021)
T S Credit Solutions
(2016 June- 2016 December)
SARS debt collection agent
Handling inbound and outbound calls, administration and data capturing.
T S P Financial Services
(2017 January- 2017June)
Tracing agent
Outbound calling, administration and data capturing.
EOH
(2021 June- Current)
Samsung Customer service agent
Providing technical and remote support for all Samsung mobile devices.
Samsung research survey agent
Acquiring service feedback from clients and providing report to Samsung.
VOC- Samsung escalations department
Handling all complaints from all departments and liaising with head office and
the ombudsman (if/when necessary).
.
SKILLS:
Excellent communication skills
English, IsiZulu and SeSotho (Speak, read and write)
Empathetic, Active listening and effectively providing solutions
Computer literate
Microsoft Word, Outlook and Excell
Technical support
Troubleshooting skills and multitasking
Remote user support
PERSONAL STRENGTHS:
Assertive
Good listener
Adaptable
Reliable and supportive
Conscientious
REFERENCES:
Prudence Chigozie- EOH
Team Leader-
Purity Mpepo- EOH
Team Leader-
Oscar Dlamini- EOH
Trainer-
Thapelo Moloi- EOH
Manager-
