Mpho Shongwe

As a Senior Escalations Agent at EOH, my commitment to customer satisfaction is unwavering. Through strategic troubleshooting and adherence to compliance, our team ensures resolutions align with company policies. Adept in telephonic support, I bridge the gap between customers and service partners, fostering trust and efficiency within the Samsung ecosystem.

My journey with EOH for over three years, has honed my attention to detail and fortified my problem-solving skills. It's the dedication to continuous improvement and effective communication that propels me to excel in the dynamic field of customer service and escalations management.