Motunrayo Sanni

 Motunrayo Sanni Lagos, Nigeria • - •-• LinkedIn (hyperlink URL) CUSTOMER SERVICE REPRESENTATIVE SUMMARY This entry-level customer service representative is highly motivated, with a 95% satisfaction rating from internship experiences. 90% of queries were successfully answered on the first attempt, and over 500 customer inquiries were handled every month. I am committed to providing excellent customer service and developing lasting client relationships using strong problem-solving and communication techniques. CORE SKILLS Teamwork and collaboration Communication skills Problem-Solving Abilities Time Management Organizational skills Technical Proficiency Professionalism Conflict Resolution Adaptability PROFESSIONAL EXPERIENCE Vsavvy Academy, Lagos, NigeriaJuly 2023–June 2024 Customer Service Representative I managed student questions via chat and email, reducing average response times by thirty percent and attaining a 95 percent customer satisfaction rating. I kept precise records of all interactions and transactions with students. I resolved student concerns and sent difficult situations to more senior team members. Provided feedback on common student issues to help improve the academy processes. EDUCATION UNIVERSITY OF ILORIN, Ilorin, NigeriaJuly 2011 Biochemistry, second-class upper CERTIFICATIONS & OTHER English (Native) Vsavvy Academy-Virtual Assistant Certification Sages Consult Limited-Critical Thinking and Problem-Solving Training Certification Tye Novilth Consult-Negotiation and Conflict Resolution Certification