Moses U. Ramos
71 Olive St,. SSS Village, Concepcion II
Marikina City Philippines 1811
--
OBJECTIVE
To take a high performance role in technical support or customer service
and execute the education I have gained in school to perform in the business
industry with competence and high quality.
EDUCATION-
Far Eastern University-MANILA
Bachelor of Science Major in Financial Management
-
Jesus' Flock Academy
PROFESSIONAL EXPERIENCE
Sitel Philippines
Boni, Mandaluyong City
Customer Service Representative
•
TIER 1
o DIALER - Handled outbound calls.
o FRAUD TRANSACTION – Handled basic inbound calls.
o FRAUD SERVICE – Handled customer inquiries regarding
fraud on the account (Inbound calls).
•
TIER 2
o FRAUD IDENTITY – Handled all kinds of inbound and
outbound calls regarding all types of fraud.
TaskUs (Lizard Bear Tasking Inc.)
Aurora Blvd., Quezon City
Email Support Representative
•
Uber account specialist
o Handled Uber’s partner-driver queries from different locations
in the world, particularly in USA, London, Australia, and Southeast
Asia.
Premier BPO
Eastwood City, Libis, Quezon City
Email Support Representative
• Contact Support agent for DOSH
SKILLS
Knowledgeable in Microsoft Programs.
Has good communication skills and is fluent in english .
I hereby certify that the above information is true and correct to the best of my
knowledge.
MOSES U. RAMOS
