Resume
:
PERSONAL INFORMATION.
Name: Moises Ramon Herrera Chaves
Date of Birth: May 23, 1977
Nationality: Nicaraguense.
Phone Number:-
Address: De La Alcaidía 1/2 C. al oeste
Cedula:-H
EMAIL---
SKYPE: Moises.herrera78
EDUCATION LEVEL: PS 217
Brooklyn New York
DITMAS JRH
FDR HIGH SCHOOL.
LANGUAGES: SPANISH – ENGLISH.
WORK EXPERIENCE:
2006- MISSION PARA CRISTO
TRANSLATOR FOR DIFFERENT MISSION TEAMS.
2007 – 2008 MAFEL
TRANSLATING FOR MISSION TEAMS
2009 – 2010
CELEBRATION: TRANSLATOR
2011- SHALOM CHURCH TRANSLATOR
PRO-CALL: SALES AGENT
2013- MYM CALL CENTER
MEDICAL LIFE ALARM
SALES AGENT:- –Team Manager to manage a team to lead generate for a
third party vendor for internet and phone services.
Responsible for daily reports training and hearing recording.
2016 –Have set appointments for solar campaigns ADT home
security life insurance health insurance and web development,
done live transfers and many more as well.
Real Estate Lead Generation: Cold calling leads to generating
leads for the realtor or real-estate company were; I had to call
homeowner and get information about detail of home, if they have
loans pendent, liens and were they would go after selling their
home, work with investors where I had to collect information on
homes being sold by homer owner and set a phone appointments
or a f2f appt.
Done short sales were homes were getting foreclosure and the
company would offer them to buy and stay within the home for 3
months till they find a place to go. Have done 1031 exchange
property
2017-I have built two call centers where I had to recruit agents and
train them according to the campaign, I have recruited agents to
work from home and in-house centers. Set up meetings with
clients and agents but Ads for a job posting and interviewing the
agent, were they can fit the job requirement that the client is
looking for in sales, live transfer, cx, and lead generation-
Cold call for Real estate investors, calling distress homes
pre-foreclosure and finding out if they would consider an offer for
the home gather info and fill in Podia. Making 400-500 calls a day to
find some Gold.
2019-Jan 15 -May 24 -real estate investment company Pronto Cash
Made calls thru Xen-call and manage the team to get good qualify
leads and manage the dialer and help if anything with Podia
worked from 10 am to 6pm Nicaragua time which was from 12-8pm
EST time helped the team to find address names and phone
numbers and also price of home in Zillow ,I had to report how
many calls were made and leads HOT ,COLD or WARM leads to my
boss, If it was a good day we would make about 15 leads or more.
Cover Letter
To Whom It May Concern
In response to your job posting for a cold caller, I have 8 years of
experience in sales setting appointments and live transfer. I am
confident that this position will make optimal use of the extensive skills
and capabilities I have developed while working in a high-volume call
center over the last 10 years. These include:
• Proven ability to resolve issues efficiently under stressful conditions
displaying a high degree of tact and professionalism.
• History of success in both inbound and outbound call center functions.
• Outstanding customer service and communication skills ensure the
highest level of customer care.
• Demonstrated analytical and problem-solving skills together with the
ability to make sound evaluative judgments.
• Track record of meeting and exceeding quality assurance expectations
and standards.
• A reputation as a team player who develops and maintains positive
working relationships.
• Demonstrated flexibility regarding working hours
• Comprehensive computer skills including MS Office and CRM
database applications
I believe I can make a valuable contribution to the efficiency and success
of your business and look forward to meeting with you for an in-depth
discussion.
Thank you for your time and consideration.
Sincerely
Moises Ramon Herrera Chaves
