M O R E N O
G E R O N I M O
TSR / CSR
EDUCATION
ABOUT ME
Extremely motivated to constantly
develop my skills and grow
professionally. I am confident in my
ability to come up with interesting ideas,
to resolve clients demands and tasks.
Saint John Bosco IAS- | BS INFORMATION TECHNOLOGY
EXPERIENCE
-
CONTACT
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TECNICAL SUPPORT ASSOCIATE
Tasked to answer customer concerns via
calls and emails
Providing modem troubleshooting,
checking modem light, checking if the
physical cables is properly intact
Checking if the devices can detect WiFI ,
connection.
We educate customer on how they can
change there WiFI password.
SKILLS
Technical Skills
Infographics
Photography
Data Entry
Video Editing
Customer Support
CURO TEKNIKA ePLDT
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EMarketing Concepts EMC
DATA ANALYST VA
I handled the company’s online presence
– regularly updated the company’s
spreadsheet
I gather data such as talk time, number of
calls, number of sales, and Hubstaff
activity percentage of our sales agents.
I do the business proposal in PDF format.
Doing SEO scan reports for our clients
Capable of using tools. like Timedoctor,
Vonage, Phoneburner and, Microsoft
Excel, Word, Powerpoint.
I also handle Social media accounts.
(Facebook, Instagram, TikTok, YouTube )
EXPERIENCE
-
TELUS INTERNATIONAL PH
CUSTOMER SUPPORT ASSOCIATE
ABOUT ME
Extremely motivated to constantly
develop my skills and grow
professionally. I am confident in my
ability to come up with interesting ideas,
to resolve clients demands and tasks.
SKILLS
Technical Skills
Infographics
Photography
Data Entry
Video Editing
Customer Support
CONTACT
---
Tasked to answer customer
concerns via calls, emails and, chat
at Airbnb
We provide our hosts and guests
information they needed.
We are also trained to do
reimbursement to our host and
guests in Airbnb
We educate the customer on how
they can change their booking
dates, as well as canceling their
reservations
We assist our hosts on their payouts,
billing taxes, and such.
We help our users to troubleshoot
with their Airbnb accounts if the
issue occurred.
