Morakinyo Awe

Morakinyo Awe -Mobile:- Professional Profile I am a detail-oriented and customer-focused professional with over 5 years of experience delivering responsive, high-quality support services across education, tech, and professional services. Skilled in handling multi-channel communications (email, phone, live chat), managing complaints, and maintaining accurate records across CRM platforms. Known for being dependable, calm under pressure, and responsive to both customers and internal teams. I bring a hands-on approach to problem-solving and pride myself on clear, timely communication and collaboration especially in remote team settings. Key Skills Multi-channel Customer Support (Email, Phone, Chat,) CRM & Record Management (Excel, EBS, Monday.com, bespoke systems) Complaint Handling Strong Written and Verbal Communication Detail-Oriented with Excellent Follow-up Skills Remote Collaboration & Team Communication Document Handling, Refund Tracking, Data Integrity Work Experience Gordon Yates | BPP University – Examination Invigilator (Part-Time) November 2022 – Present Provided front-line support to students during assessments, ensuring a calm and professional environment. Delivered clear verbal instructions and handled student queries in a composed, service-oriented manner. Accurately logged attendance, late arrivals, and special accommodations, maintaining meticulous records. Managed setup and troubleshooting of computer-based exams, supporting students in real time. Reported incidents and escalated technical or behavioural issues to the examinations officer. Ensured exam materials were handled securely and delivered to the right channels post-exam. Kaplan – SQE Equality and Quality Coordinator August 2023 – February 2024 | Remote Managed and responded to large volumes of email queries, including appeals, complaints, and mitigating circumstances. Logged, tracked, and escalated requests to supervisors while ensuring timelines were adhered to. Maintained accurate records of decisions and communications across internal platforms. Liaised with multiple departments to resolve student issues in a professional and timely manner. Contributed to internal audits and reporting, helping improve customer resolution speed. Handled confidential information in line with data protection protocols. ServiceNow – Employability Program Manager | July 2023 – December 2024 |Remote Handled candidate inquiries via email and chat, delivering clear, timely responses. Maintained internal databases with candidate records, scheduling updates, and notes. Oversaw virtual interviews, documentation, and feedback collection using remote tools. Resolved partner and participant issues with empathy, clarity, and responsiveness. Generated reports on program progress, keeping data organized and up to date. Supported cross-functional team communication and documentation on SharePoint and Excel. Wine and Spirit Education Trust (WSET) – Examination Coordinator Project Support September 2019 – January 2022 Served as the first point of contact for APPs, resolving exam-related email and phone queries. Managed incoming/outgoing courier logistics for sensitive exam documents and coordinated claims. Maintained and updated RMA-style logs, dispatch records, and CRM entries. Ensured timely processing of exam orders, certificates, and candidate feedback. Responded promptly to irregularities and complaints, escalating where necessary. Actively used Monday.com to track queries, tasks, and stakeholder communications.