Monsin De Los Reyes
IT Service Desk Analyst
Telus International Philippines Inc.
(- |-| | Antipolo City, Central Luzon
Experience
10 years of total experience
Jul 2014 - Present
IT Service Desk Analyst
Telus International Philippines Inc. | National Capital Reg, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Hardware
Role
Technical Support
Position Level
1-4 Years Experienced Employee
Telus Single Point of Contact (SPOC) - 1st level of support for Telus employees who has IT related concern.
Jan 2012 – Jul 2014
Technical Analyst
Telus International Philippines Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
1-4 Years Experienced Employee
Analyze customer’s addresses that requires ADSL/Optic TV qualification for services that the company can offer.
Jan 2011 - Jan 2012
(1 year )
Network Specialist
Telus International Philippines Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
1-4 Years Experienced Employee
Analyze network provisioning tools to support field technicians in installing and repairing individual subscribers.
Jan 2010 - Jan 2011
(1 year )
Technical Coach
Telus International Philippines Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
1-4 Years Experienced Employee
Support specialist for front line agents that deal with ADSL & IPTV problems. I handle escalations if team leader is not available.
Jan 2007 - Dec 2009
(2 years 11 months )
Senior Technical Support Representative
Telus International Philippines Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
1-4 Years Experienced Employee
-Fixing customers technical problems through phone with their computers and printers. Software and Hardware based problems (Dell Computers).
-Internet troubleshooting hardware and software based problems, through phone and remote comp access (Telus ADSL/Optic TV).
Oct 2006 - Jan 2007
(3 months )
TSR
Client Logic
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
Fresh Grad /
