Monsin L. De Los Reyes

I'm currently a IT Service Desk Analyst for TELUS for almost four years - we handle all IT related concern of all Telus employee across the globe. VDI, Citrix, Desktop, Laptop, Printers, Software's, Hardware's, and even Mobile Devices including its apps.

I been in the BPO/ITO industry for 10 years in total. So far I handled Dell consumers devices (Desktop, Laptop, Printers), ISP tech support, back-end Network Support for Onsite technicians for ADSL and Optik TV and Internet and currently IT service Desk Analyst