Monirita M. Oliva

PROFILE Highly motivated and person-oriented individuals seeking a responsible position where acquired skills, knowledge and attitude will be put into use and become productive to the chosen filled with endeavors. A EXPERIENCE R Monirita M. Oliva VIRTUAL ASSISTANT CUSTOMER SERVICE CONTACT ME- CUSTOMER SUPPORT TEAM MEMBER EVERWHITE | MARCH 29 2020 – NOVEMBER 29,2020 A home based and a E-commerce job We handle all the inquiry and orders of customer. Send replacement and providing follow up of customer order. LEASING LINE SERVICE AGENT VIRTUALLY INCREDIBLE | APRIL 01,2019–DECEMBER 28, 2019 A home based job Virtual Assistant Identify leads needs, provide details information of the property for rent. monetzky04 LEAD GENERATION @iamon24 facebook.com/mon.m.oliva SKILLS Data Entry Lead Generation Cold Calling Research Social media Excel TOOLS Shopify Re-amaze Stripes Helpscout Jira Zoho Doing skip tracing Cold Calling Sets an appointment for household visit. SOCIAL MEDIA MANAGER Customer Support Email / Chat Support Phone Support Photo editing Organized Goals Oriented Manage facebook account. Post graphic design daily CUSTOMER CARE COORDINATOR OCWEN | DECEMBER 05, 2013 – OCTOBER 03, 2018 Manage large amount of calls in a timely manner. Collecting payment. Identify customers needs, clarify information,research every issue and provide solutions. CUSTOMER SERVICE ASSOCIATE FIRSTSOURCE | MAY 21,2012 – DECEMBER 4,2013 Manage large amount of calls in a timely manner. Respond customer complains and take necessary actions and resolved issues. Assigned to retention team for customer satisfaction and retention. TRAININGS DIGITAL MOM ACADEMY Lead Generation Data Entry FHMOMS ONLINE UNIVERSITY Introduction to Freelancing Virtual Assistant PROCESS ASSOCIATE ( COLLECTION ACCOUNT ) GENPACT | JANUARY 19, 2009 – MAY 05, 2012 Manage outbound call and collect past due account. Give option / program if customer cant make a payment. CLINIC NURSE DERMA PLUS (SKIN INC.) | JUNE 16, 2007–MARCH 15,2008 Assisting doctors in all procedure. EDUCATION BACHELOR OF SCIENCE IN NURSING OUR LADY OF FATIMA UNIVERSITY |- INTERESTS Internet Surfing Watching Music