Monika Balba

 Monika Balba - Block 13, Lot 68, Canary Street, Southcrest Village, San Agustin 2, Dasmarinas, Cavite, Philippines OBJECTIVE I am currently looking for full time position that offers a great challenge, a job where I can master my communication and customer service skills, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. PROFILE I've been working in the BPO industry for 3 years now. I've worked with Sprint as a Collections Specialist for more than a year. After that i've joined a campaign with Wish; an online shopping website as an Email Support Representative. I've also work with T-mobile as a Customer Service Representative. EDUCATION POLYTECHNIC UNIVERSITY OF THE PHILIPPINES, San Pedro, Laguna Campus Bachelor of Science in Secondary Education major in English (2nd year college level from-) WORK EXPERIENCE Bright Young minds Arts Instructor March 2013-August 2013 Iqor Dasmarinas (Sprint) Collections specialist August 2014-November 2015 TaskUs (Wish) seasonal campaign Chat Support Representative February 2016-april 2016 Iqor Dasmarinas (T-Mobile) Customer Service Representative August 2016 - June 2017