Monica Pitogo

I have experience in customer service within the dropshipping industry, where I played a key role in ensuring a smooth and satisfying shopping experience for customers. My responsibilities included processing and fulfilling orders, coordinating with couriers to arrange shipments, and proactively tracking packages to keep customers informed about their order status. I provided timely updates, addressed any shipping concerns, and resolved issues such as delivery delays or incorrect addresses. By verifying delivery details and maintaining clear communication, I helped enhance customer satisfaction and build trust. My role required strong problem-solving skills, attention to detail, and a customer-first approach to ensure every order was handled efficiently and professionally.