Monica Montenegro

MONICA MONTENEGRO Software Quality Assurance | Administrative Assistant | Customer Service Representative SKILLS & ABILITIES - Adept in using Jira, Testrail, WordPress, Webflow, Zendesk, Google Suite Apps: Sheets, Docs - Motivated and finds joy in assisting PROFILE 5+ years experience in QA Testing of web-based applications, including cross-browser and mobile testing, and developed test case scenarios. Provided comprehensive administrative support, ensuring seamless day-to-day operations. 1+ years experience in Chat and Email Support strongly focusing on resolving customer issues and ensuring customer satisfaction. others, has a positive attitude - Adaptable - Team player - Keen to details WORK EXPERIENCE Software QA Analyst Agile Service Group (2021 - Present) EDUCATION University of Mindanao Bachelor of Science in Computer Science- Joji Ilagan Career Center Foundation Inc. Certificate in Hotel, Restaurant, and Tourism Management Completed in 2009 Designed and executed test cases to identify software defects, ensuring optimal functionality and performance across multiple platforms. Performed manual testing to verify user interface (UI) consistency, data accuracy, and system compatibility. Documented and tracked bugs and issues using JIRA, collaborating with development teams for timely resolution. Assisted in developing and maintaining QA documentation, including test plans, test scripts, and issue logs. Worked closely with cross-functional teams, including developers, product managers, and designers, to ensure alignment with project requirements. Administrative Assistant Freelance (2024) Performed quality assurance (QA) checks on content to verify formatting, grammar, and data accuracy before publication. Organized and categorized content to improve accessibility, streamline workflows, and support content strategy initiatives. Executed data entry and content management tasks with precision, ensuring accurate publication across digital platforms. Utilized Google Sheets and Webflow to manage content databases and support publishing schedules. Software QA Tester Awesome OS - FabFitFun -) Executed test cases that ensure the software meets the intended requirements and quality standards Worked with QA Leads who provide the test plan containing an overview, collection of test cases, and test scripts Work closely with and follow instructions provided by QA Management Executed regression testing every cycle when changes are made to the code to fix defects Log and write clear defect reports using bug-tracking tools Performed cross-browser and cross-platform testing Assisted in updating product details and content on the website through WordPress Warehouse Coordinator Awesome OS - FabFitFun (2018) Monitor ship station hold orders and address verifications Field warehouse/order related questions and concerns from all CS locations (PH & HQ) Implement new processes, recommendations, and CS policies based on trends and feedback Work closely with Coordinator of Warehouse/Ops and CS QA Coordinator CS reporting, restoring aged orders, processing returns/refunds, identifying patterns in contacts and member satisfaction Customer Service Representative Awesome OS - FabFitFun (2017 - 2018) Handle chat and email support Respond to general/specific customer question about products or billing concerns. Provide assistance, process orders, handle order returns, and resolve complaints.