Monette Oledan Narvaez

MONETTE OLEDANNARVAEZ PROFILE WORK EXPERIENCE A highly motivated and results-driven professional with 5 years of experience in customer service, account management, social media, and membership coordination. Proven ability to build strong relationships, exceed client expectations and drive revenue growth. Skilled in communication, problem-solving, and project management. Passionate about delivering exceptional customer experiences and contributing to team success. Customer Service Representative – Clubhotel Philippines Inc. Staywell Hotel Rewards (October 2018 – July 2024) Resolved member issues related to points accumulation, redemption, account access, and program rules, ensuring member satisfaction. Assisted with points redemption, account updates, and other programrelated transactions, ensuring accuracy and efficiency. Provided administrative support, documenting all member interactions and transactions for accurate tracking and reporting. CONTACT PHONE:- LINKEDIN: https://www.linkedin.com/in/monetteoledan-/ EMAIL:-SKYPE: live: cid.77db695cf3cbaa7 EDUCATION Multi Competencies International Training Center June 2010 – March 2012 Information and Communications Technology Management Social Media Manager (Part-time) CGL Landscaping (October 2023 – May 2024) Managed social media accounts, creating engaging content and analyzing campaign performance to increase brand awareness and engagement. Successfully implemented strategic social media campaigns, driving significant growth in followers and engagement. Proficient in photo and video editing using Canva, enhancing content creation and visual appeal. Account Executive (Part-time) Intech Insurance Agency (August 2021 – April 2022) Proactively managed client accounts, analyzed needs to develop customized insurance solutions, provided billing assistance, and scheduled efficient policy delivery. Negotiated competitive rates, resolved claims efficiently, and provided exceptional support for policy renewals and cancellations. Membership Club Sales Coordinator – Clubhotel Philippines Inc. Diamond Hotel Philippines (October 2016 – October 2018) Managing and promoting Diamond Hotel membership sales. Cultivated strong member relationships, provided exceptional service, and organized promotional events to enhance club visibility. Consistently met sales targets and effectively assisted clients with ocular visits, room and restaurant reservations, telemarketing (including cold calling), and membership renewals.