Monette Oledan Narvaez

Hi, I am Monette, and I have been a Customer service representative for over 5 years now. My last job was at Stay Well Hotel Rewards, where I handled more than 20 global hotels, including those in Australia, Dubai, Singapore, the UK, the US, and India. I am responsible for assisting members with points redemption, account updates, and other program-related transactions via chat, email, and calls. I am also responsible for resolving member issues related to points accumulation, account access, and program rules to ensure members' satisfaction.

I’m passionate about helping others and solving problems, and I find it rewarding when I can make someone’s day easier or provide them with the information they need. I believe that customer service is all about active listening, offering solutions, and ensuring that people feel valued.