Monde Zweni

Monde Zweni As an accomplished customer service representative with over 6 CUSTOMER SERVICE REPRESENTATIVE customer service software, and this has allowed me to adapt easily Contact Work History Address Cape Town , Western Cape 7460 years nationally and international experience, I excel in providing top-tier telephone customer service, sales, technical, and level 2 helpdesk support. My extensive expertise encompasses major in a fast-paced environment. - Customer Service Representative BP SA, Waterfront, Western Cape • Resolved customer complaints with empathy, Phone resulting in increased loyalty and repeat business. - • Managed high-stress situations effectively, E-mail maintaining professionalism under pressure while - resolving disputes or conflicts. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate Skills information. Customer service • Reference: Davin Benjamin (Team Leader) Problem-solving • Contact Details:- • Reason for leaving: Contract ended Active listening 2022-03 - Level 2 Helpdesk Support Agent Product knowledge 2023-10 Capitec Bank , Bellville, Western Cape • Managed multiple priorities successfully while Adaptability maintaining strict adherence to deadlines within a fast-paced environment. Communication • Maintained detailed records of customer Time management interactions, ensuring accurate tracking and followup. Software • Reference: Simphiwe Kubheka (Team Leader) • Contact Details:- • Reason for leaving: Resigned Zendesk Salesforce - Microsoft Office Suite Senior Associate (Operations) WNS, Century City, Western Cape • Trained and supported new team members, maintaining culture of collaboration. SAP • Consistently maintained strong relationships with clients, ensuring clear communication and timely Sage 50 Accounting Software updates on project progress. • Reference: Linda Derera (Manager) • Contact Details:- - Virtual Customer Service Consultant Amazon, Cape Town, Western Cape • Assisted North American customers with accountrelated queries, troubleshooting, and product inquiries. • Managed a high volume of interactions through email, chat and phone support. • Resolved issues efficiently, maintaining high customer satisfaction scores. • Adhered to Amazon's service policies and insured data security. • Collaborated with other departments to resolve complex customer issues. • Reference: Shaun Hope (Manager) • Contact Details:- • Reason for leaving: Contract ended- Technical Support Associate Webhelp, Cape Town, Western Cape • Streamlined the troubleshooting process for improved resolution times and increased customer satisfaction. • Developed extensive product knowledge to provide accurate and reliable information to customers during support interactions. • Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume. • Offered remote support for cloud-based and web-based clients via phone, email, and chat. • Reference: Hassan Khan (Manager) • Contact Details:- • Reason for leaving: Resigned Education 2015-12 NQF Level 4: Accounting, Economics And Finance Northlink College - Bellville