Monaliza Fuentes

MONALIZA FUENTES VIRTUAL ASSISTANT PROFESSIONAL EXPERIENCE PROFILE Since 2019, I have served as a virtual assistant across diverse industries including health care, cybersecurity, real estate, and insurance. My primary responsibilities include appointment scheduling, administrative tasks, and managing inbound and outbound calls. I possess proficiency in utilizing various tools and have acquired expertise in multiple areas. Private AU Company (Catering Equipment) Admin Assistant | March 2022 - February 2024 Provided comprehensive administrative support to a team of 10 employees.. Handled incoming calls, screened inquiries, and directed calls to appropriate personnel. Assigning technicians to support customers service request OpenMed EDUCATION Intake and Admin Assistant | March 2021 -March 2022 Our Lady of Fatima University Bachelor of Science in Business Administration- OfficePartners360 SKILLS Multitasking Problem-solving Adaptability Professionalism Pre-qualifying patients Doing follow-ups and getting approvals from the providers Handled sensitive and confidential information with utmost discretiotign and maintained confidentiality protocols. Online Proctor | May 2020 - December2020 Teamwork Confidentiality Prioritization Office equipment operation Ensure all exam notes and rules are followed as prescribed by the institution Monitor the test taker to ensure no academic breaches or violation of exam rules take place Provide a sequence of service for all test takers once they have entered their exam through the exam submission - Private US Investment Company Philippines- Cold Caller | January 2020 - May 2020 Calling lists of potential clients Follow scripts and answers questions of the clients Qualifying interested clients Private UK Cybersecurity Company Cold Caller - B2B | October 2019 - January2020 Calling lists of potential clients Follow scripts and answers questions of the clients Adding to calendar and setup virtual meetings