Mona Anggia

Mona Anggia -|-Jakarta Women who like to explore new things and like to increase relationships. Optimistic about my skills to achieve my vision and play an active role in missions to achieve common goals Education Universitas Borobudur – Jakarta, Indonesia Bachelor’s degree in Accounting, GPA 3.20 2014 - 2018 Work Experience PT. Prudential Life Assurance - Jakarta, Indonesia Associate Telemarketing Manager August 2012 – November 2024 ● Responsible for carrying out daily control of the Supervisor with daily target responsibilities. ● Responsible for controlling the sales plan that was created at the beginning of the month. ● Responsible for ensuring supervisor tracking parameters have been accepted by the system. ● Responsible for conducting random check recordings of the telemarketing team. ● Responsible for developing with the supervisor. ● Responsible for carrying out team building with the team once a month so that the team becomes more solid. PT. Prudential Life Assurance – Jakarta, Indonesia Senior SPV ● ● ● ● ● July 2021 – July 2012 Responsible for ensuring daily and monthly achievement targets are achieved. Responsible for monitoring and controlling team member activities. Responsible for conducting coaching to explore the potential of team members. Responsible for finding solutions together with the team if there are problems with both hard skill and soft skills. Responsible for carrying out on the spot surveys or checking recording of the team members either live or listening to recordings together. PT. Prudential Life Assurance – Jakarta, Indonesia SPV Telemarketing ● ● ● ● ● July 2009 - June 2011 Responsible for ensuring daily and monthly achievement targets are achieved. Responsible for monitoring and controlling team member activities. Responsible for conducting coaching to explore the potential of team members. Responsible for finding solutions together with the team if there are problems with both hard skill and soft skills. Responsible for carrying out on the spot surveys or checking recording of the team members either live or listening to recordings together. PT. Prudential Life Assurance – Jakarta, Indonesia Telemarketing January 2009 - June 2009 ● Identifying customer needs. ● Gathering information about potential customers such as demographics, preferences or purchasing intentions. ● Recording and updating customer information. ● Achieving sales targets. PT. Asuransi Cigna – Jakarta, Indonesia Telemarketing January 2007 - December 2008 ● Identifying customer needs. ● Gathering information about potential customers such as demographics, preferences or purchasing intentions. ● Recording and updating customer information. ● Achieving sales targets. HSBC – Jakarta, Indonesia Telemarketing January 2004 - December 2006 ● Identifying customer needs. ● Gathering information about potential customers such as demographics, preferences or purchasing intentions. ● Recording and updating customer information. ● Achieving sales targets. Organizational Experience International Internship University – New Delhi, India Co-Founder ● Responsible for promoting programs organized by IIU to students in Indonesia ● Responsible as a liaison between IIU Founders and stakeholders in Indonesia. ● Responsible for being a speaker at every IIU event. Achievement The Best Performance Successfully achieved sales above KPI 100%. 2022 The Best Assistant Telemarketing Manager 2020 Successfully achieved sales above KPI 100% and guided the team to achieve their respective KPIs. The Best Assistant Telemarketing Manager 2018 Successfully achieved sales above KPI 100% and guided the team to achieve their respective KPIs. The Winner of trip base on achievement yearly and half year ● Trip to Bali ● Trip to Vietnam - ● ● ● ● ● Trip to Bangkok Trip to Medan Trip to New York Trip to Spain Trip to Penang . Skill and Interests - Technical: Ms. Office Soft Skills: Leadership, Problem Solving, Public Speaking, Coaching and mentoring, Collaboration, Critical Thinking, Negotiation, Supportive, Teamwork, Time Management Hard Skills: Strategic Planning, Administration Language: Indonesian and English Interests: Marketing, Social and Environment, Bank, Technology, Education