Momohjimoh Hanatu

Hello,

I am a customer support representative, and I help clients address their customer issues and resolve them in a timely and efficient manner. I interact with customers on various channels such as phone, email, and chat and ensure that all valid customer concerns are being dealt with immediately.

I contact the customers, understand the nature of the issue, collect the required details, display ownership on their concern, troubleshoot issue till the resolution, and document any resolution that may not be available in the knowledge base.

Managing User accounts, Groups, Domains and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets.

• New Tenant deployments based on customer requirements

• Various tenant optimization based on client requirement, that includes Access restrictions, Service restrictions

• Installation, configuration and troubleshooting of Directory Synchronization Tools.

• Expertise in troubleshooting issues for Windows,Linux & Mac OS.

• Expertise in providing Technical/Customer support using remote access tools.

• Expertise in Freshdesk, Zendesk, OS,RT & Rhino ticketing system.

• Expertise in fixing the google drive/dropbox technical issues.

• Familiarity with Solarwinds & Repairshopr.

• Expertise in removing Malwares,Trojans and other viruses.

Expertise in installing and configuring Local & Network printers and Scanners.

• Familiarity with MS Office 2016/365,MS Outlook and Adobe applications.

• Well versed in troubleshooting of Desktops and Laptops.

-In-depth understanding of Computer Applications and wifi issues.