Hanatu
Momohjim
oh
Technical Support
Contact
Enthusiastic Technical Support Specialist eager to contribute to team
success through hard work, attention to detail and excellent
organizational skills. Clear understanding of Task and training in Skill.
Motivated to learn, grow and excel in web hosting.
Work History
2021-04 -
Hosting and Technical Supporr
2022-02
TEK-EXPERTS , Lagos, Nigeria
Collaborated with team members to achieve target
Address
Abuja, Nigeria, 900001
Phone
results.
Maintaining current hosting environment in both a
Linux and Windows environment.
-
Providing support for customer hosting specific issues
E-mail
including debugging customer sites to aid in
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problem resolution as well as customer initial setup
of sites.
Skills
Ensuring servers are kept up to date and free of
Technical support and
Setup and deployment of new hosting servers.
assistance
Maintaining a highly available environment to
potential exploits.
Excellent
minimize interruption to customers.
Researching competitive product offerings and
Web Hosting and
recommending changes to existing products or new
Development
additions.
Very Good
Customer support
Performing DNS transfers and setup on behalf of
customers as well as troubleshooting DNS issues.
Ensuring customer data is protected.
Very Good
Monitoring the health of the entire hosting
environment.
Troubleshooting advanced customer networking;
connectivity issues; VoIP connectivity and quality
of service and customer facing email issues.
Assisting in maintaining internal corporate systems
including corporate email, messaging, websites,
SQL Servers, Sharepoint farm, and call center phone
system.
Assisting in maintaining Server based hardware and
iSCSI SAN.
Maintaining monitoring system to detect faults or
resource outages for all systems.
2020-04 -
OFFICE365 SUPPORT ENGINEER
2021-03
GIGMO SOLUTIONS , Bengaluru , India
Participated in continuous improvement by
generating suggestions, engaging in problemsolving activities to support teamwork.
Experience in basic management of enterprise
Microsoft 365 platform applications (Identity and
Access Management via Azure AD, Enterprise
Mobility Management via Intune, Productivity via
Office 365, and Security and Data Protection via
Azure Identity & Threat Protection, etc.)
Experience with support on Microsoft 365 Product
components (Intune, Exchange Online, OneDrive,
Skype for Business, SharePoint, Microsoft Teams,
Groups, etc.)
Good to Know Knowledge: troubleshooting
Microsoft Azure AD, AD infrastructure, unified
messaging with O365 or on-prem Exchange and
security solutions for our enterprise customers
Understanding of complementary technologies,
such as AD FS, Azure Active Directory Connect and
PowerShell
Reviewing system and application logs and verifying
completion of scheduled jobs
Creating & managing Users, groups in Active
Directory on GUI & Core servers
Creating & managing shared drive permissions
Managing User mailbox, Distribution groups in
Exchange & Office 365
Troubleshooting Exchange server and Office 365
issues related to mail flow, spam, & calendar
permissions administration
Experience in troubleshooting Share point and Skype
issues
Able to troubleshoot outlook issues, analyze &
troubleshoot NDR & bounce back emails
Troubleshooting server and application performance
issues
Experience in the following: Azure PowerShell
An understanding of core networking, storage,
compute and security concepts
Data storage planning and deployment experience
with products like SQL, MySQL, PostgreSQL,
CosmosDB, MongoDB, Cassandra, etc.
Basic understanding of Azure licensing issues
Knowledge on Azure subscription & billing models
2018-03 -
JUNIOR BISINESS ANALYST (NYSC)
2019-04
SW GLOBAL , Abuja, Nigeria
Carried out day-to-day duties accurately and
efficiently.
Ability to use Microsoft office (Microsoft excel, power
point and word) for requirement analysis and
presentation as well as able to prepare written
proposals, requirements specification, invitations to
tender and solution specification. • Contribute to
team effort by accomplishing related results as
needed.
Determine operational objectives by studying
business functions; gathering information; evaluating
output requirements and formats.
Ensure software development process is followed to
enable the documentation come out as needed
including Business functional requirement document,
Technical specification document, Architectural
and other schematic designs, system test cases
documentation, user manuals, project completion
report and customer handover documentation and
reports.
Excellent communication skills to manage and liaise
with business and technical consultants to explore
business process improvement opportunities.
Keeping abreast company strategy and policy and
being able to identify its impacts on projects as well
as provide references for users by writing and
maintaining user documentation, providing help
desk support and training users.
Understanding service objectives and capturing
business requirements through active listening and
questioning Techniques.
Education
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Bachelor Of Technology: Mathematics And
Computer Science
Federal University of Technology Minna - Nigeria
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West African Examinations Council
Science Teacher Education
:
Federal Government Girls' College Kabba - Nigeria
