Molokwu Emmanuel Ogorchukwu

Ogorchukwu Molokwu Customer Service Representative Lagos, Nigeria --, LinkedIn Energetic and organized professional with over 1 year of experience in customer service, virtual assistance, and data management. Proven ability to handle CRM systems, manage administrative tasks, and deliver top-notch support to clients AREAS OF EXPERTISE . ●​ CRM ●​ Microsoft ●​ ●​ Multichannel software (GHL) Support ●​ Data Entry ●​ Customer Office Suite onboarding ●​ Active listening ●​ ●​ Time management Empathy Team collaboration PROFESSIONAL EXPERIENCE PQLife ​ ​ Virtual Assistant ​ ​ ​ ​ . ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Jan 2024-April 2025 ●​ Prepared and issued detailed quotes and invoices for clients ●​ Entered new customer information into the CRM system ●​ Coordinated schedules, organized meetings, and oversaw calendars. ●​ Maintained and organized data within spreadsheets and databases. CORNERSTONE EDUCATION MANAGEMENT ​ ​ Customer Service Representative ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Dec 2022-Jan 2024 ●​ Delivered prompt customer support and escalated complex issues. ●​ Produced engaging training videos to empower customers to resolve common issues effectively. ●​ Successfully onboarded new clients by providing tailored guidance and support in navigating our Learning Management System (LMS) ●​ Managed and recorded monthly client payments, ensuring accurate and up-to-date financial records EDUCATION UNIVERSITY OF PORTHARCOURT Bachelor of Science, Physics CERTIFICATIONS . February 2020 . Microsoft Azure Fundamentals 2022 Certified Customer Success Manager Level 1 (CCSM) 2024