Molly

I have over 15 years work experience in the customer service field. These years were all in the energy industry where I worked as a Customer Service Agent, Key Accounts Executive, Stakeholder Liaison Officer and later Operational Manager. My key deliverables in all these positions was to give excellent service to customers, build and maintain relationships, while promoting the image of the company. I was actively involved in planning and executing blitz, outreach programmes, road shows and customer education drives. All these programmes were aimed at being visible enough to our customers and remain in contact, and this objective was well achieved.

Eskom

My responsibility was to serve large power users whom I monitored their energy consumption and advise where necessary. I would study their bills and track if payments were made and /or activate credit control measures. Overall I built strong relationships with all my customers.

City Power

My initial job was in the systems side where I monitored the vending systems for prepaid customers. I cleared any vending errors to allow customers to buy tokens with ease.

In the Stakeholder section I worked communities and various external stakeholders where I wa handling a number of issues affecting communities. I was the eyes and ears of the company and advised management as and when necessary

City of Johannesburg

I worked in the political directorate where I was serving in the Mayor's office. I put together the stakeholder engagement strategy for the mayor which touched on various activities and programmes. I represented the mayor's office in all meetings /gathering and reported back to the office. This was the busiest office with a large number of people walking in and calling with different issues to be dealt with. But I enjoyed the energy in this office.