Moises Humberto Arguello Hernandez
$5/hr
Experienced Customer Service Representative and Team Manager is looking for an opportunity as a VA.
MOISÉS ARGÜELLO
CUSTOMER SERVICE REPRESENTATIVE
TEAM MANAGER
CONTACT INFO
--Tierra Prometida, de los
laboratorios, 1 cuadra al sur,
5 abajo, Managua, Nicaragua
SUMMARY
Customer Service Representative with experience as an SME and Team
Manager, with skills set for planning and executing action plans,
promoting critical thinking, and conveying a positive-positioning
attitude is looking for opportunity as a Virtual Assistant or remote CSR.
EDUCATION
WORK EXPERIENCE
Courses:
TEAM MANAGER
2023 - 2024 | Ibex Global
2022
Degree in Translation and
Interpretation
Universidad Nacional Autónoma
de Nicaragua
2024
Business Analytics with Excel:
Elementary to Advanced
Johns Hopkins University
2024
Foundations of Digital
Marketing and E-commerce
Google
2020
Competencias Digitales
(Microsoft Office Suite)
Universitat Autònoma de
Barcelona
2020
Write Professional Emails in
English
Georgia Institute of Technology
LANGUAGES
English - Advanced
French - Beginner
VIRTUAL ASSISTANT
2024 | Elevate Teams
Entering insurance information in CRM systems while handling
additional concerns related to quoting, cancellations and renewals.
Provide support with concerns about product for agents to solve
cases in a proper way, sharing good practices to comply with QA.
Motivating agents, monitoring interactions and doing BR to ensure
the goals are met and succeeded to be on track with all metrics.
CUSTOMER SERVICE REPRESENTATIVE
2021 - 2023 | Ibex Global
Achieving the campaign's goals when it comes to quality job and
stablished performance metrics. I entered Top Performer chart thrice.
Scrutinizing agent's buckets during my period as Team Captain and
provide assistance to my co-workers. We earned Top QA Team thrice.
PHARMACY ASSISTANT
2018 - 2021 | Farmacia Buendia
Developing sales strategies to ensure that sales expectations were met,
promoting engagement with both potential and known customers.
SOFT & HARD SKILLS
Soft Skills
Adaptability
Problem-solving
Critical-thinking
Hard Skills
Microsoft Office knowledge
Translation and Interpretation
Canva designing
REFERENCES
Ing. German Darbel
Operations Manager--
Ing. Yalmar José Pérez
Project Supervisor--
