Moises Humberto Arguello Hernandez

I have a degree in Translation and Interpretation. My career path has been focused on Customer Service as my work experience started as a Pharmacy Assistant, planning and executing strategies to meet sales goals. After that, I worked in a call center for Lyft, the US-based rideshare company. While working as a CSR I handled an average of 40-60 interactions per day solving concerns for drivers and riders. One year and a half later I got promoted to the Team Manager position, working with a team of 15 CSRs while performing some tasks related to QA audits, payroll duties, and gathering and analyzing data for performance purposes. I was able to guide my team to earn success and recognition as we won 3 consecutive times a Top Team Award, and some of my agents got promoted to other positions within the company. Pursuing a different path in my career, I got hired as a Virtual Assistant, where I was able to learn about the insurance industry and input information using the most common CRMs in the industry while solving additional concerns related to customer handling. Critical thinking, detail-oriented and time management are the three skills that describe me the best.