Moises Ferdinand Orillaza

Moises Ferdinand A. Orillaza 727 Phase II St.Rita st. Sto. Niño Village Muntilupa City -/-- Objectives: To join an organization where I can use my skills and expertise in Information technology and attain a high level of performance in terms of implementation and related activities. Educational Background: - UNIVERSITY OF THE EAST, MANILA Bachelor of Science in Information Technology - CANOSSA SCHOOL, STA. ROSA LAGUNA High School Diploma, March 2005 - SISTERS OF MARY IMMACULATE SCHOOL, LAGUNA Elementary School Diploma, March 2001 Work Experience: Dec. 2019 – Present Westcon Group Philippines System Administrator Unit 6 & 7 9th Floor Wilcon IT Hub Chino Roces, Makati City Provides support APAC staff/employees Maintains and monitors the offices IT infrastructure by ensuring its availability and escalate to providers and IT Operations team in case of downtime. Using Service now as ticketing system Configuring users VPN using Microsoft Azure(Authenticator) Administrator of Mxie(Zultys) application for adding/removing users Performs preventive maintenance on workstations and server room Analyze system issues and provide resolutions. Handling VMware, installing operating system, backup snapshots, making new template Responsible for user management for new hires and leavers by creating/disabling user accounts in AD, email setup in Office 365 and Outlook, and granting/disabling access in Biometrics. Kaspersky Anti-Virus Administrator update scheduled update and scan removing malware from the affected workstations. Recommend process improvements to ensure system reliability, scalability, security, integrity and performance. Work in compliance with department safety and quality standards. CCTV Monitoring and UPS Monitoring April 2017 – Dec. 2019 IT Operation Specialist Interactivesports Asia Limited Inc. 23F Zuellig Building Paseo Cor, Makati Ave, Makati, 1225 Metro Manila Provides support to more than 100 traders in Interactive Sports. Provides support as well to NCH users from time to time. Provides first-line support and assistance to traders and staff to resolve software and hardware issues including operating system (Windows and Mac) and across a range of trading applications (Citrix, FLAT, FinAdmin) in Manila office. Maintains and monitors the offices IT infrastructure (Internet, Domain Controller, Storage, hosted servers) by ensuring its availability and escalate to providers and IT Operations team in case of downtime. RSA issues and authentications Performs preventive maintenance on workstations and server room. Performs monthly Windows patching and weekly Antivirus update on workstations and send the reports to IT Operations team. Responsible for user management for new hires and leavers by creating/disabling user accounts in AD, email setup in Office 365 and Outlook, and granting/disabling access in Biometrics. Creates documentation of IT processes and procedures and updates the teams knowledgebase in confluence. Dec. 2015 – Dec. 2016 IT Specialist Vacuumtech Philippines, Inc Lot 7 FPIP II SEZ Brgy. Sta. Anastacia, Sto. Tomas Batangas Maintain confidentiality and security of company documents and employees. Install new servers and configure hardware, peripherals, services, settings, directories, storages Install, configure and maintain software and hardware systems. Install and configure servers that will support system application Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key process, reviewing system and application logs Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure system software. Conduct IT related trainings to new hires, users and technical teams as needed Analyze system issues and provide resolutions. Handling VMware, installing operating system, backup snapshots, making new template Kaspersky Anti-Virus Administrator update, scheduled update. Recommend process improvements to ensure system reliability, scalability, security, integrity and performance. Work in compliance with department safety and quality standards. CCTV Monitoring June 2015 – Dec 2015 Network / Server Infrastructure Support Lentus Solution Deployed at Avon Cosmetics, Inc. at 8F Gercon Plaza, Makati ave. Makati City Philippines Responsible for reviewing a company's computer systems, documenting any changes made, and making recommendations for improvements. Set up intranets or network systems within a company and configure routers and servers. Also responsible for dealing with network security if there are any networking problem. Support, monitoring and maintenance of infrastructure software platforms, including but not limited to server / client operating systems, messaging and database services, reporting platforms, vpn, web proxies and all other software based systems. Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems. Provides on site or remote access diagnoses and resolution of computer hardware and software problems. October 2014 – February 2015 Technical Support Engineer Dell Level 2 CONCENTRIX The Level 2 Technical Support Engineer (TSE2) provides basic technical support in a professional manner. They resolve customer issues and close tickets efficiently. The TSE 2 supports small, medium and large customers during both pre-and post-sales periods. They are responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The TSE 2 is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. Handles DELL STORAGE / DELL POWEREDGE SERVER / DELL NETWORKING / DELL SOFTWARE / DELL POWERDEGE VRTX Answers Level 1 and 2 inbound calls, web-cases, and web chats and assess customer’s technical support needs and handle/route accordingly, using documented procedures and available tools Escalate issues appropriately Log customer calls appropriately and monitor ticket status Remain knowledgeable of client performance requirements, product line and service offerings Maintain awareness of and comply with all client support policies Achieve specified performance goals Oct. 2012 – Oct. 2014 Dell Enterprise Engineer Level 2 PC Tech Inc. Deployed at NCR at 6788 Standard Chartered building Makati City Philippines Work as a field engineer in different locations to resolve field service requests related to Enterprise and Client problems Configure Dell PowerEdge Server, Tape Library, and Storage Regularly checks on requests related to server equipment brought in and pulled out from field As a 24 x 7 standby engineer, observes escalation procedures and policies on handling of resources Pro-actively reports and handles encountered customer’s issues and concerns by escalating these to his immediate supervisor if necessary Provide telephone assistance/instructions to customers. Initiate requests for parts needed to complete repair work. Create Manual Guide for Installation and reimage of laptop for Dupont Company Solving their network connection problems by asking detailed oriented questions to determine the root cause of the problem and employing an appropriate solution regarding the circumstances April 2011 to July 2012Associate Support Engineer Emerio Philippines Inc. Deployed at Hewlett Packard Asia Pacific Ltd. Taguig City, Philippines Member of the Swivel Desk Team under Enterprise Business, BestShore ITO Services which provide support to Centrica (HP’s client in United Kingdom) and USGD. Manually log Service Request, Problem Request, and Change Request from customer ticketing tool to HP ticketing tool and vice versa. Keeping those Requests updated in HP systems in line with the Customer updates. Coordinate via email or phone call within HP support groups and initiate the right response to them, positively and professionally to ensure tickets are properly updated. Point of Contact for Non-Standard Service Request. Attends to Change Advisory Board Meetings. Certificates: Dell Certifications: Dell Client Dell Enterprise Dell Enterprise Level 2(VMware) Management Training in Malaysia (June 8 – 14, 2014) Dell Server Certifications (Blade, PowerEdge(tower/rack), Switch) December 2014 NCR Most Performer of the Quarterly (January-March 2013). scores 132% Technical Skills: Operating Systems: Windows 2000/XP/7/8, Win 2003/2008/2012/2012 R2 Hardware: Dell Laptop & Desktop, Dell Blade servers, Dell Power-Vault, Dell Storage servers. Server Technologies: RAID, File, Active directory, Dell PowerEdge Servers: Generation 9th to 12th Tapes: Dell PowerVault Tape backup Server Tools: Dell OMSA, IDrac Desktop, Laptop and Server Technician I hereby certify that the above information is true and correct to the best of my knowledge and belief. Moises Ferdinand A. Orillaza Applicant References: Juan Paulo NogoyMelanie Garcia Austin Wu Executive Director HR Assistant Manager Vice President Chevron Philippines Vacuumtech Philippines Inc Vacuumtech Philippines Inc- - Skype: yuchung5