Mohan

MOHAN K PROFESSIONAL SUMMARY Senior Associate with 3.9 years of experience seeking to work in an innovative and challenging environment extracting the best out of me, which is conductive to learn and grow at professional as well as personal level thereby directing my future endeavours as an asset to the organization. Address : Gandhipuram, Coimbatore Phone :- Email :- WORK HISTORY Customer Service Associate, 08/2020 to 03/2021 Amazon, Coimbatore, Tamil Nadu • Attending calls and answering all the customer queries. • Helping the customer to solve their issues in online shopping with quick solutions. • Taking ownership and smartly respond to the customer concerns. • Emailing customers for issue follow up. Senior Associate, 07/2018 to 08/2020 RND SoftTech Pvt Ltd, Coimbatore, Tamil Nadu • Analyze the documents with patient details and prescription that are received • Requesting missing details from customers(patients) through calls. • Responsible for verifying insurance and authorization of the customer. • Responsible for auditing the processed files by other associates, for errors. • Delivering the targeted files per day on time. • Reporting the daily progress to the clients. • Handling the Adhoc request and processing then on time. • Assigned tasks, reviewed performance and devised improvement plans or corrections. • Researched issues and took appropriate action to achieve speedy resolution. • Developed junior team members and cultivated collaborative culture. • Experience in manual testing. Senior Research Associate, 09/2017 to 01/2018 Integra Global Solutions, Coimbatore, Tamil Nadu • Collected and recorded data at various field sites for later assessment and data analysis. • Reviewed and verified data before entering into database to enhance research quality and accuracy. • Gathered, arranged and corrected research data to create representative graphs highlighting results for presentations. • Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details. • Helped team meet regulatory requirements by coordinating documentation and filings. SKILLS • Overall 2.7 year of experience in Voice process and 1.2 year experience in nonvoice process. • Tools: Brightree • Domain: Health care, Research, Customer service • Quality control • Data Entry • Team Leadership • Intake processing • Manual Testing • Basic SQL CERTIFICATIONS Android developer certification EDUCATION Bachelor of Engineering, Computer Science and Engineering, 04/2016 RVS TECHNICAL CAMPUS Coimbatore • Graduated with 6.21 CGPA HSC, Computer Science, 04/2012 GRG Matriculation Higher Secondary School - Coimbatore • Graduated with 65 Percentage. Xth, Matriculation Board, 04/2010 Suguna RIP V Matriculation School - . Research Associate, 11/2016 to 08/2017 Mobius 365 Services, Coimbatore, Tamil Nadu • Collected and recorded data at various field sites for later assessment and data analysis. • Reviewed and verified data before entering into database to enhance research quality and accuracy. • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations. ACCOMPLISHMENTS • Received various appreciations from the clients in processing and delivering tasks on time. • Got Excellence award for outstanding performance on various tasks and quality. • Supervised team of 5 members. • Knowledge sharing and Training the new joiners. Coimbatore • Graduated with 80 Percentage.