Mohammed Sultan
Cainta, Rizal • Philippines 1900 •-• -
Experience
Sutherland
Clark, Phils
Email Specialist
Aug. 2021 – Aug. 2022
• Managed high-volume financial customer service inquiries while maintaining 100% accuracy in account documentation.
• Developed and executed email marketing campaigns to drive member engagement and retention.
• Streamlined account management processes for opening, maintenance and closing procedure.
Datamatics Global Services LTD
Pasig, Phils
Remote Proctor
July 2020 – May 2021
• Provided technical support and examination integrity oversight for multiple certification programs.
• Resolved complex technical issues related to testing software and hardware in real-time reducing downtime to 50%.
• Ensured compliance with examination protocols while maintaining candidate satisfaction.
Concentrix
Technical Support Representative
• Reduced device failures by 15% through expert technical guidance via chat support.
• Achieved 20% reduction in product defect rate through comprehensive testing protocols.
• Drove 10% increase in customer satisfaction through improved problem resolution.
Pasig, Phils
Jan 2019 – Jan 2020
NASCOM
Doha, Qatar
Administrative assistant
June 2013 – Dec 2018
• Coordinated cross-departmental projects, managing documentation and tracking milestones.
• Organizing, maintaining, and updating critical documents and records which may include handling contracts, legal
documents, confidential files, and ensuring compliance with organizational standards.
• Optimized executive calendar management to eliminate scheduling conflicts.
Teleperformance
Pasig, Phils
Customer Service Specialist
Feb 2013 – April 2013
• Respond to inquiries via phone, email, and chat, managing accounts, and resolving issues quickly and effectively.
• Processing orders and service changes upon complete verification of the member.
• Managing complaints and retention by offering solutions or retention offers to improve member experience.
Skills & Interests
Skills: Administrative assistant, copywriting, technical support, proctoring, Email processing, app development. Email marketing.
Technical: MS Office, Zendesk, Canva, ChatGPT, Gemini, Claude, OS Formatting, CRM, Slack, Google Calendar, Outlook, Flutter.
Language: Fluent in English (C2 proficiency) & Tagalog, basic/fair knowledge in Arabic (In progress).
Interests: Willingness to learn, highly organized and trainable, computer-literate, Dart programming language, Flutter (In progress).
Education & Trainings
Philippines
Copywriting training
July 2024 – Aug. 2024
Intensive training for various copywriting formats including home pages, landing pages, social media, and email marketing.
Institute of International Culinary & Hospitality Entrepreneurship
Diploma in Culinary Arts and Kitchen Management
Davao City, Phils
2010 – 2011
Siena College Taytay
B.S. Electronics Engineering
Taytay City, Phils
2006 - 2008
