Mohammed Anas Zaheer

Mohammed Anas Zaheer Sheikh System Administration Engineer With over 6.5 years of experience in system administration and technical support, I am a proactive and dedicated System Administration Engineer adept at managing and supporting diverse IT infrastructures, including Windows, Linux, and Mac environments. Skilled in troubleshooting, incident management, and end-user support, I have a strong record of enhancing system performance and ensuring seamless IT operations. Seeking to leverage my expertise in a dynamic organization where I can contribute to optimizing IT processes, improving user satisfaction, and supporting business continuity and growth. - - linkedin.com/in/anas-zaheer-a WORK EXPERIENCE System Administration Engineer Impelsys Pvt Ltd 08/2022 - 07/2024 Achievements/Tasks Supported Windows, Linux, and Mac systems, ensuring security and performance; managed over 500 end-users, installed, upgraded, and configured hardware and software, maintaining optimal functionality across all platforms. Orchestrated the setup of secure user accounts with advanced security protocols such as BitLocker across 500+ end-users; developed clear documentation contributing to improved onboarding efficiency during system upgrades or changes. Maintained and tracked IT assets with KACE; provided essential troubleshooting for Cloud Azure 365 and Instasafe across operating systems, ensuring consistent end-user productivity and system availability. Responded to incidents swiftly, following best practices for incident management, and configured IT infrastructure and modules to ensure seamless operations and support for users 24/7. Demonstrated leadership in innovative problem resolution techniques, providing support and assistance to others, and collaborating with team members to resolve complex technical issues. Communicated with management and team members on a timely basis, informing them of work status, potential or existing problems, and seeking advice and assistance when necessary. Performed a full workload of technical services, including hardware/software installation, migration, and operational services, utilizing diagnostic tools, reference materials, and support centers. Maintained a courteous, positive, and professional attitude at all times, ensuring business-like communication and conduct. Technical Service Professional Kyndryl Pvt Ltd 10/2021 - 08/2022 Achievements/Tasks Served as the primary IT contact, expertly managing incidents and service requests, ensuring minimal downtime, and following incident management best practices to enhance user experience and productivity. Diagnosed and resolved hardware and software issues, maintained troubleshooting documentation, and escalated complex cases as needed to optimize technical support effectiveness. Configured operating systems, software, and hardware installations, providing seamless support to end-users via multiple channels, including phone, email, and chat. Performed data backup and restoration, supported Cloud Azure 365, HCL Notes, and Slack, and developed support documentation to streamline staff training and issue resolution. Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 100% Possessed extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices, ensuring efficient problem determination and resolution. Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 100%. System Admin L1 Raasi Technologies Pvt Ltd 07/2020 - 09/2021 Achievements/Tasks Administered and maintained user accounts and system configurations for the LIC of India EDMS Scanning Project, ensuring seamless system access and user productivity. Conducted hardware repairs, software installations, and ongoing performance monitoring to optimize system functionality and reliability. Developed robust backup and recovery policies, protecting data integrity and ensuring rapid system restoration in case of disruptions. Led a team of technicians, coordinating efforts and streamlining workflows to efficiently address technical issues and support project goals. Automated maintenance tasks, ensuring consistent system performance. Provided support and assistance to others, leading a team of technicians and coordinating efforts to efficiently address technical issues and support project goals. Page 1 of 3 WORK EXPERIENCE IT Support L1 Value Point Systems Ltd 09/2019 - 12/2019 Achievements/Tasks Delivered comprehensive technical support for hardware, peripherals, and network connections to ensure seamless end-user functionality and system reliability. Diagnosed and resolved hardware, software, and Citrix issues while performing routine maintenance on systems and servers to enhance performance and uptime. Configured, installed, and managed end-user infrastructure, ensuring efficient IT operations and aligning system modules and interfaces for . optimal productivity Demonstrated flexibility in adapting to different job roles, effectively operating various types of Hyster machines as needed. Resolved system errors using diagnostic tools, improving service reliability. Resolved system errors using diagnostic tools, improving service reliability and user satisfaction. Hardware Engineer L1 Sun Computers 12/2016 - 02/2019 Achievements/Tasks Provided comprehensive technical support to clients, resolving complex issues in OS, hardware installation, and system troubleshooting to ensure seamless operations and high customer satisfaction. Delivered exceptional customer service via phone and email, efficiently addressing technical inquiries and maintaining smooth network functionality for clients. Conducted hardware and software installations, quickly diagnosing and resolving system issues to minimize downtime and enhance user productivity. Maintained detailed records of client interactions, using strong problem-solving skills to deliver timely solutions and improve client satisfaction. Delivered high-quality products on time and within budget constraints by managing project timelines and resources effectively. Maintained detailed records of client interactions, using strong problem-solving skills to deliver timely solutions and improve client satisfaction. EDUCATION Diploma in Microsoft Certified System Engineer (MCSE) MCSE Goal Technology Diploma in Tally .9 with GST Roots Institute 2018 2017 B. Com (Vocational in Computer Application) Mangalore University Pre-University Dandathirtha Pre-University College 2016 2013 S.S.L.C Don Bosco English Medium School 2011 SKILLS Desktop Support Technical Troubleshooting Software Troubleshooting Ticket Resolution User Management Practices Office 365 IT Support Analyst Password Resets System Administrator Hardware Troubleshooting Linux Administration Critical thinking MySQL Administration Service Desk Operarion Page 2 of 3 CERTIFICATES • • • • • • • • • • • • • • IBM MQ Developer Essentials – IBM, 2023 IBM Cloud Essentials V3 – IBM, 2023 RHCSA Rapid Track Course (RH199) – Red Hat, 2023 Introduction to ITIL® Foundation 4 – 2024 Information Technology Fundamentals – 2024 Microsoft Applied Skills: Administering Active Directory Domain Services (AD DS) – Nov 2024 Introduction to Cybersecurity – Cisco Networking Academy, 2024 Certified in Linux File System Basics – Cybrary, 2024 Micro-Certification – ServiceNow, Dec 2024 Operating System Basics – Cisco Networking Academy, Jan 2025 Computer Hardware Basics – Cisco Networking Academy, Jan 2025 Cisco Networking Basics - Cisco Networking Academy, Feb 2025 Introduction to SQL – Simplilearn, Feb 2025 Cisco Networking Academy – Endpoint Security, March 2025 PERSONAL DETAILS Date of Birth: 23-Mar-1995 Passport Number: Y- Nationality: Indian Driving License: Two-wheeler & Light Vehicle (India) Current Address: 16/109 Zaheer Manzil Dr U mulkadi Near Masjid Shirva,Udupi District Karnataka,India-574116 LANGUAGES English Hindi Urdu Page 3 of 3