Mohammed Abdul Gaffar

MOHAMMED ABDUL GAFFAR Senior Quality Assurance - - Hyderabad, India Summary I am a self-motivated Quality Assurance with over 3.5 years of experience in customer service and QA. I have demonstrated success in leading teams, optimizing verification processes, and ensuring high-quality outcomes. My expertise lies in stakeholder collaboration, technical solution alignment, and data analysis. I am eager to utilize my team leadership and QA skills to contribute effectively within a dynamic organization. Experience Wipro Hyderabad, India 07/2023 - 05/2025 Senior Quality Assurance A multinational corporation that provides information technology, consulting, and business process services. • • • • • Lead a team in designing and implementing ID and document verification requirements, ensuring all members are aligned. Partnered with stakeholders to gather requirements, document them comprehensively, and maintain consistency. Mapped and optimized verification processes, increasing efficiency and reducing turnaround times. Conducted thorough analysis of customer data to identify anomalies, enhancing the overall verification process. Played a critical role in solution design, coordinating closely with technical teams to meet business needs. HRH NEXT Hyderabad, India Customer Service Representative 11/2021 - 04/2023 A customer service firm specializing in providing a variety of service offerings. • • • • • Worked alongside team members to achieve sales targets and share feedback to improve service offering. Engaged with clients to understand needs, present solutions, and manage objections. Analyzed customer data to streamline verification and improve client onboarding experience. Managed verification processes, working closely with the QA team to ensure timely delivery and accuracy. Provided guidance and support to junior analysts, fostering a culture of knowledge-sharing and continuous improvement. Education Osmania University Hyderabad, Telangana, India MBA (Information and Technology) 11/2022 - 09/2024 Osmania University Hyderabad, India Bachelor of Commerce (Computer Applications) 07/2019 - 10/2022 Strengths  Communication and Adaptability  Exceptional communication skills, quick learner, and able to adapt to new environments. Motivation and Perseverance Highly motivated, perseverant, and confident in assuming responsibility in new challenges. b Interpersonal Skills Creates a friendly and positive environment by being courteous and sensitive to the needs of others. Key Achievements * High Flyer & Standout Performer of the Quarter - Wipro Recognized as a High Flyer and Standout Performer for exceptional performance at Wipro.  Top Performer - HRH NEXT Awarded Top Performer in the team for delivering high-quality results at HRH NEXT. Languages English Proficient Urdu Native Hindi Native Skills EXCEL, Google Sheets, Microsoft Word, Peachtree, Quality Assurance, Tally, Team Leadership. Training / Courses Diploma in Accounting Packages (Tally Focus Wings Peachtree) Diploma in Computer Applications