Mohammed Abdul Gaffar

Mohammed Abdul Gaffar

Quality Assurance with 3.5 years of experience in customer service and data analysis.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
23 years old
Location:
Hyderabad, Telangana, India
Experience:
3 years
About

Myself Mohammed Abdul Gaffar. I was born and raised in Hyderabad, India. I recently completed my MBA from Osmania University in 2024.

I began my professional journey in 2021 while I was in the second year of my undergraduate degree. Balancing both academics and work was challenging, but I successfully managed both. I have a total of 3.5 years of professional experience, which includes 1.5 years as a Customer Service Associate and 2 years in Quality Assurance.

I consider myself a quick learner, an effective communicator, confident, and a positive-minded individual. My current responsibilities include conducting quality checks, providing feedback to agents on incorrectly audited interactions, and engaging with clients and stakeholders for process improvement initiatives.

I also analyze business trends and offer actionable insights to support data-driven decision-making. In addition, I contribute to process development by planning and implementing new ideas, participating in weekly, monthly, and quarterly business reviews, and providing guidance to junior team members while also managing the team.

Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.
Similar profiles