Mohammad Zekeria Hemat

Mohammad Zekeria Hemat District #1, Jalalabad city, Etihad Tower -/- |-- Professional Summary With professional experience in Community Engagement and Accountability, CCCM Community Mobilizer with IOM, FSL Assistant (BHA-Top-up Project) with Save the Children International, Mobilization Assistant (Save-Italy Project) with Save the Children International, and Customer Care Representative with Etisalat Afghanistan. Hold a bachelor’s degree in English literature, underpinning strong communication and analytical abilities. Enthusiastic about contributing my skills and knowledge to IOM for the betterment of communities in need. Experience: CCCM Community Mobilizer IOM Afghanistan/ Chamtala/ Nangarhar Province 2022 – Present Responsibilities: Organizing site-level assessments, focus group discussions, awareness campaigns, and community engagement activities. Conducting monthly coordination meetings with stakeholders, community leaders, and service providers. Planning capacity-building training for community leaders and stakeholders on problem-solving, community-led project planning, and monitoring and evaluation. Supporting and enhancing participatory feedback mechanisms and accountability to affected populations throughout the initiatives. Facilitating the creation and strengthening of inclusive community committees, helping them analyze community needs, develop realistic action plans, and monitor project implementation. Monitoring the implementation of community engagement and accountability activities in the targeted area. Applying community development plan processes for area-based responses, focusing on community assessment, engagement, and identifying community needs and priorities. Training new staff members on area-based approaches and enhancing their capacity to manage multi-stakeholder engagements. Responding to the inquiries of beneficiaries who face difficulties in accessing various forms of assistance, including health services, water, sanitation, and hygiene (WASH), among others. Regularly training CRC committee members and focal points in Nangarhar’s informal settlements on various topics such as coordination, reporting, problem identification, prioritization, and advocacy. Supporting community mobilization efforts for IOM and partner assistance distributions at the site level, ensuring the meaningful inclusion of women, children, elderly people, and individuals with specific needs in decision-making processes. Conducting multi-sectoral needs assessments, service provision, monitoring, and safety audits at the site level using CCCM WG standardized tools. Additionally, supporting the monitoring and evaluation of CCCM project implementation. Mobilizing site residents to manage infrastructure such as CRCs, safe spaces, shelters, and WASH facilities, emphasizing community and local ownership. Ensuring an effective, transparent, representative, and inclusive site management system, including the coordination of site service provision and other defined activities. Facilitating effective dialogue with the site population by establishing information-sharing and feedback mechanisms. FSL Assistant Save the Children International/ BHA Top-Up/ Sar-e-Pul February 2022 – October 2022 Responsibilities: Supported area mapping, identified target villages, and verified selected areas with close coordination and collaboration of government officials. Planned capacity-building training for community leaders, community shuara, and stakeholders on problem-solving, planning community-led projects and M&E. Worked with the project team to design mobilization procedures, selection, and verification of beneficiaries. Supported community mobilizers to conduct quality mobilization to set up and empower village committees. Coordinated cash transfer activities with FSP (Financial Support Provider) and planned cash out as per the cash distribution plan. Facilitated the entire cash delivery process to ensure that all target beneficiaries picked up their cash. Supported the team in project documentation filling and recording. Reported daily, weekly and monthly to the line manager. Mobilization Assistant Save the Children International | Save Italy project/ Kabul August 2020 – February 2022 Responsibilities: Organized, motivated and mobilized target beneficiaries in support of all planned activities Collaborated with project senior officer, FSL officer, FSL Assistant, and MEAL staff to design successful community mobilization strategies. Supported and worked with other project staff to build capacity at the community level correlated through training, workshops, follow-up, and linkages. Supported conducting baseline, midterm, and project-end participatory community assessments and evaluations in project areas. Applying community development plan processes for area-based responses, focusing on community assessment, engagement, and identifying community needs and priorities. Provided support in the selection of project implementation sites and beneficiaries in target areas. Planned capacity-building training for community leaders, community shuara, and stakeholders on problem-solving, planning community-led projects and M&E. Supported area mapping, identified target villages, and verified selected areas with close coordination and collaboration of government officials. Customer Care Representative (Night Shift) Etisalat Afghanistan July 04, 2018 – February 26, 2022 Responsibilities: Resolved Customers’ Inquiries & Complains on time. Answered customers' inquiries and solved the problems, online using the Call Center provided facilities, information and own knowledge and training obtained regarding the Call Center. Took the complaints with the required data that can’t be solved immediately by us as 1st call resolution to the related department as per existing protocol with the concerned departments (KPI). Feeding the nature of complaints and enquiries about existing software (Call Reasons & TTS) for further reference, correspondence and reporting. Respond to all Customers’ calls that land up in the Call Center 888 help line according to standard Call Center Scripts. Provided basic information to customers on accounts, orders, payments, products, and services Education Bachelor in English literature Kabul University October 2017 High School Graduation Ghulam Mohammad Ghubar High School, Kabul 2013 Training Obtained Area Based CCCM (ABA) 3 full days of Training conducted by CCCM-IOM Completed Camp Management course conducted by the CCCM Cluster Obtained Communication for Development (C4D) course conducted by the IOM Obtained Durable Solutions for Internal Displacement Persons (4 Models) conducted by UNHCR Completed Monitoring, Evaluation, Accountability and Learning for Professional Development course Attended Risk Management and Maturity training conducted by UNICEF Participated in needs assessment course Completed training in designing, planning, and managing quality Evaluation Participated in PSEA training Skills/ Competencies Languages Skills Communication skills Coordination with the community Strategic Planning and Participatory Community engagement and accountability IDP site management Critical thinking, problem-solving and diversity group engagement skills Teamwork Pashto: Native Dari: Fluent English: Fluent REFERENCE: The references will be provided upon the request