Mohammad Yazdi Atong

 Mohammad Yazdi M. Atong I.T. Support / Customer Service Associate Contact Quezon City, Philippines Skype ID: live:.cid.5d-f03a Experience June 2018 – Current I.T. Service Desk / I.T. Associate • Accenture Provide support directly to client (inbound, outbound, email, chat) Active Directory, Microsoft Exchange, Network, Software Installation / Update, etc. Subject Matter Expert / Support (SME) February 2017 – April 2018 Bank Associate I • HSBC Handle all credit card inquiries and manage requested call backs Sell services and provide solutions for better banking Resolve customer complaints via phone and email Online banking support September 2014 – February 2016 Customer Representative • Bank of America Sell products and services Take payment information and other pertinent information such as addresses and phone numbers 2012 Intern / OJT • Manulife I.T. Asset – Provide support to our user/employee with regards to hardware/software concern Education Far Eastern University Bachelor of Science in Computer Engineering- Key Skills Hardware and Software Proficiency Active Directory, Symantec, Network, Exchange Management Console, Windows Server, etc.) Advance Written and Oral Communication with Sales background – English and Filipino Knowledge in using Ticketing Tool – ServiceNow Knowledge in using Office 365 (Email Management and MS Applications) Customer Service Skills / Customer Experience - Reliability Team Player Problem-solving Skills – Attention to details, Collaboration and Research Extremely Dedicated and Organize with Minimal Supervision