Mohammad Yazdi Atong

I am well equipped. I have more than 5 years of Customer Service, Technical Support and IT support experience. I graduated Bachelor of Science in Computer Engineering at one of the best IT universities in Asia. I got employed by leading business outsourcing companies and had the chance to work with multiple clients such as HP, Marriott Hotel, HSBC and Marks and Spencer Bank, Bank of America, Manulife and so forth. These companies are based in the US and UK, of course, worldwide. I can provide phone, email, and chat support. I am equipped with advanced written and verbal English communication skills. I can be extremely productive in a high volume, high stress, and fast-paced environment. I am highly productive in the use of Microsoft Office, Windows 7, 8, 10 and various operating systems. I am very much capable of using Active Directory, VMware, Citrix, Team Viewer, Remote Desktop, EMC, and other tools necessary for providing IT service desk Support. I am excellent in using outsource ticketing system such as Service Now. I am also a proficient user of software such as Google Spreadsheet, Skype for business, Microsoft Outlook, Microsoft Teams, etc. One of my strengths is being a self-starter with a can-do attitude and I have the ability to multi-task. I prefer a challenging position that will enable me to showcase my skills and capabilities. 

Customer Service - I aim to provide the best customer experience. The majority is resolving their concern but more to it is building the connection and trust between you and your customers. I always make sure to empower them by providing accurate information and educating them about the service or product. My goal is to provide them a long term solution that will benefit them in the long run. This formula works for me as I always get high customer survey scores or it results in customers being promoters.

IT Support - I can also provide business to business support. I helped co-employees and managers with their desktop, laptop, fax machines, printers, and other office equipment. I also am knowledgable about cloud storage, EMC(exchange - office365). I have experience using Active Directory to edit/add restrictions to employees' profiles and logins. I can handle ticketing system for IT tasks such as system checkup, troubleshooting, device mapping, network mapping, hardware, software installation, remote desktop support and escalation to on-site technicians