Mohammad Rafi

Mohammad Rafi Bhandoga, Phagsoo, Nandna, Thathri, Doda Jammu and Kashmir, 182203. Mobile: - Email:- Job Objective Curious to connect with a network committed to contribute in the field of management and Education, in a progressive Organisation/Company wherein I get a chance to contribute to the company, in return I aim to sharpen my professional skills, and also learn from the dynamic team members and excel in overall “management processes”. And to secure an opportunity that provides the scope for mutual growth. Summary • • • Looking for new challenges and an opportunity to use my professional skills and contribute my part to the organization to steer it towards its vision/mission and sustainable growth. Responsible person with a quick and positive learning attitude I get easily along with people, and I assure you that I will make myself fit and worthy of the position and of the work whichever may be assigned by the organisation/company. Have broad experience in project handling and implementation, with different organisations at roles in secretarial and administrative support positions, with increasing levels of responsibility. Academic Credentials • MBA Program in Marketing and Financial Management in Pune at Dr. D Y Patil Vidyapeeth University – GBS&RC -) with Full Scholarship. • Bachelors in Commerce-2013 (KASHMIR UNIVERSITY) • Secondary School Education in Commerce Completed in 2009 (JKBOSE) • High School Education completed in 2007 (JKBOSE) Additional Qualification • Youth Leadership Fellowship Program GOAL • IELTS (6.0) Organizational Experience LEAP-The Village School Bhandoga Designation: Volunteer/Founder April-2018 onwards . Roles and responsibilities: Founder/Project Designer/Sponsor/Teacher/Content Developer/Script writer Amazon Designation: Customer Relationship Mgt.(CSA) July-2017-March-18 • Job responsibilities: Handling customers’ queries, through mediums like Phone, Chats and emails, mainly responsible to improve the customer experience, and build stronger customer base, I used to take the escalated calls from the primary phase and was responsible to delight the customer and strengthen the relationship with the organisation. The organisation used to put me across skills where I handled clients/customers through calls, emails and chats. • Pilot project work: the special pilot projects aimed at collecting feedback regarding a repeated issues form the clients/customers for organisational purposes. Stock Holding Corporation of India Limited Designation: Intern/Summer Trainee • Project Title: May-July-2016 Evaluation of Financial performance of Companies • Job Responsibilities: Meeting clients of the company; meet, convince and generate new customers to have DEMAT Accounts with Stock Holding Corporation of India Limited. Marketing and selling of other products of SHCIL. Nice Photostat & Printing Press Srinagar. Designation: Admin/Relationship Manager June’2013-July2015 Key Functional Areas: • • • • Vendor Management. B2B-Relationship building. Designing Marketing Strategies; meeting and generate new Clients. Assisted Kashmir University Students in submitting their online examination, admission and migration applications; facilitated students in designing, drafting, compiling, printing and binding project reports/ dissertations for degree requirements, and made them ready to be submitted at the University of Kashmir. • Maintained daily accounts. • Monthly Reconciliation of accounts • Handling Grievances and responding proactively to feedbacks. Led a Digitization Project. Designation: Project Head June’2014-Sep’2014 Digitization / archival documentation/preservation work on historical manuscripts in Srinagar (The Hamdard Weekly Newspaper). • The steps taken to complete this project included Photography, Sequencing, Editing (Photoshop) Compiling, Conversion (Portable Document File) and finally Submission. Worked for Hafsa Kanjwall (a Ph.D. student from USA). Designation: Archival Research Assistant 2 weeks in Sep’2014 Worked as an archival/research assistant in September 2014 for two weeks. Working in the Government archives – Assisted her in identification and collection of data required for her PHD thesis. Mercy Corps Kashmir (www.mercycorps.org) Designation: Procurement, logistics & Admin officer Jan’2011-June’2013 Key Functional Areas: • Warehouse Management • Vendor management • Fleet management • Human Resource (Assistance) • Customer/Client Relationship Management • Facilities management • Paper waste control (Printing Management) • Event management • Maintained office mess accounts • Procurement (Documentation) • Asset Management Also, worked as a receptionist, and hosted the stakeholders of the organisation; maintained visitors log book and the mail log-book for incoming mails and outgoing mails. Mercy Corps Kashmir (www.mercycorps.org) Designation: Logistics Assistant Key Functional Area: Jan’2010-Jan’2011 • • Was responsible for overseeing procurement Logistics and Security aspects of Mercy Corps’ operation. Worked with Program, Administration, Finance, and Logistics Department. Made small purchases. Maintained office Mess Accounts. Mercy Corps Kashmir (www.mercycorps.org) Designation: Senior Office Assistant Jan’2008-Jan’2010 Job Responsibilities: • • • • Photocopying, Printing and maintained visitors log book Maintained office kitchen accounts; and maintained security of office. Made a Cleaner environment within office; prepared tea and cooked for all staff of Mercy Corps, Hosted/Assisted Guests and Clients, assisted all staff members in official activities. Mercy Corps Kashmir (www.mercycorps.org) Designation: Office Assistant 2006-Jan’2008 Job Responsibilities: • Cleaning of office, cooking and preparing tea for office staff and for guests and clients, maintained security of office. Achievements • Certification from Cambridge English Language Assessment- IELTS (Test date 07/Feb/2015) • Certificate of Completion of the 6-month GOAL Youth Leadership Fellowship Program (2012) • Appreciation Award from Mercy Corps for hard work and dedication (2011) Volunteer Projects and Initiatives • Volunteer in community relief efforts in response to the September 2014 Floods in Kashmir • Volunteer organizer for “Wake up Kashmir”, a youth initiative to create awareness about preserving Kashmir’s environment (2012) • Volunteer organizer for Google for its G|Kashmir Event, which was a program aimed at creating awareness about technology and entrepreneurship in the Kashmir Valley (2011) Workshops and Training Programs • • • • • • Participated in GOAL Youth Leadership Fellowship Program, which strengthened my leadership, negotiation, and communication skills (2011-12) Online course on Giving and Receiving Feedback. Harvard Leadership Series (2011) “Bees for Business” Bee-keeping training program conducted by Agriculture/Floriculture University at Shalimar, Srinagar (2010) Group Capacity-Building & Cooperation, Mercy Corps, Srinagar (September2010). Be the Change Program, Mercy Corps, Srinagar (2008) “Good to Great” in the Social Sector, Mercy Corps, Srinagar (2007) Personality Traits ▪ ▪ ▪ ▪ Quick learner. Positive Attitude, Multi-task-oriented Calm, Analytical & Innovative mind Commitment, dedication, sincerity and diligence towards the work and self. Interests and Hobbies ▪ ▪ ▪ ▪ ▪ Stock Markets. Reading, writing, Teaching and training Sports and fitness (Badminton and Gym) Music (Listening) Traveling, meet and interact with people