Mohammad Emir D. Lakibul

MOHAMMAD EMIR D. LAKIBUL Home Address: 130-M SBJ Drive, Don Toribio St., Tetuan, Zamboanga city, Philippines Personal Email Address:-Phone Number:- Skype: live:elakibul EDUCATIONAL BACKGROUND Tertiary: Bachelor of Science in Information Technology Zamboanga Peninsula Polytechnic State University Baliwasan, Zamboanga City 2022 - Present Tertiary: Bachelor of Science in Nursing Western Mindanao State University Baliwasan, Zamboanga City Batch 2011 Secondary: Universidad de Zamboanga Technical High School Tetuan, Zamboanga City Batch 2007 TRAININGS ATTENDED TESDA BARMM Language Skills Institute 2F LHB Building, Veterans Ave., Zamboanga city - March 2020 Basic Spanish Language for Different Vocation Global Quality of Experience Training Center La Purisima Street, Zamboanga City, Philippines - October 2012 American Accent Training and English Grammar and Comprehension Reliance Solutions International Pasong Tamo Ext. Makati City, Philippines - January 2013 Sales and Leadership Skills Training Interpersonal Skills Training WORK EXPERIENCE Academic Advisor/ Customer Success Rep Responsibilities include Customer service Inbound and outbound calls March 2021 – Present Achieve Test Prep Customer Service Chat Representative (Temporary Contractor) Responsibilities Include: Customer Service via Live Chat October – December 2020 Alpaca Technology, Inc (Work from Home) Reference: Shanna McEachern-Virtual Assistant Responsibilities include Customer Service via email and chat, Email Management, Data Entry, CRM Management September 2019 – September 2020 Unifiedsols LLC (Work from Home) Reference: Fatheena Fawzi --Customer Service Representative Responsibilities include: Customer service Inbound and outbound calls, CRM Management June 2017 - May 2019 Convergys-Concentrix Davao Branch Abreeza Corporate Center, Davao City Reference: Arthur Kenneth Viray-Customer Service Representative Responsibilities include: Customer service Inbound and outbound calls November 2013 – September 2015 Convergys Alabang Branch Northgate Alabang, Muntinlupa City Reference: Team Leader, Rose Ann Sabarillo - - Customer Service Representative Responsibilities include: Customer service and Sales via Inbound and outbound calls January 2013 – August 2013 Reliance Solutions International Pasong Tamo Ext., Makati City Referrence: Team Leader, Donna Batiancila - Account Associate Responsibilities include: Customer service and Sales August - September 2012 PLDT SME Nation Mayor Jaldon St, Zamboanga City Referrence: Brenda Mae Santos - - Sales Representative Responsibilities include: Sales and Marketing April 2011 - June 2012 Globe Business Center San Jose Rd, Zamboanga City Referrence: Remilyn Legaspi - -