MOHAMMAD BASIT
PROFESSIONAL SUMMARY
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Riyadh, Saudi Arabia 4584
Bold Profile
EDUCATION
Bachelor of Science:
Computer Science and
Programming
Binary University of
Management &
Entrepreneurship,
Malaysia, March 2016
IT professional with expertise's windows-based environments,
networking, and TCP/IP. Outstanding customer service skills in
resolving technical issues and educating end-users. Team player
making significant contributions to the team and individual success.
Detail-oriented team player with strong organizational skills. Ability
to handle multiple projects simultaneously with a high degree of
accuracy. Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to
take on added responsibilities to meet team goals. To seek and
maintain a full-time position that offers professional challenges
utilizing interpersonal skills, excellent time management, and
problem-solving skills.
SKILLS
• Technical support
• Servers' expertise
• Operating systems
• Virtual Private Network (VPN)
• Program installations
• Management
• User Support
• Remote support operations
• Hardware knowledge
• Windows servers and network
• Infrastructure planning
• Administrator Leadership
• Hardware and software
installation
• Administrator Support
WORK HISTORY
January 2013 - Current
Nahaz Investment Co - IT Senior Administrator, Riyadh, Saudi
Arabia
• Experienced & Good knowledge of help-desk, technical support,
Installation, and maintenance, system admin, technical support
workstation & servers' users.
• Provide technical assistance over the phone or email, if not
finished the task, then visit the site and solve the problem.
• Logged trouble tickets for users. Provided Tier 1 and Tier II
support for MS Office, LAN, and WAN.Microsoft Axapta and
dynamics ax 2012, Oracle Suit-8, Micros-pos, Biostar supreme
system, Lana-Time system, IPTV server, Salto system, NVR
system.
• Complete configuration, control, and maintain the WindowServers 2016 r2, 2019, Enterprise Central system.
• Fortinet100d 30e network, UNIFII access-point control wired
internet service providers. switches, other low-current systems,
print servers, and print devices.
• To check and observe machines, and devices, and coordinate
with vendor/contractor for the maintenance of rack Servers,
Enterprise printers, laptops,desktop-pc, hardware and software,
infrastructure cables data, EPBX telephone, and low current
systems.
• Installation of machines & software.
• The prepared basic setup of the server room and workstation
offices for the Rack Servers machines.
• ERP solution, Enterprises Printer, Copier machines, Scanner,
Epbx telephone system, and related IT machines, systems, and
Programs, and Performed hardware and account setups for new
employees.
• Coordinate & follow up with the Concerned dept.
• Prepared the documents and then submit to Management.
• Follow-up site Project, documents, internal Dept, and external
Vendor company.
• Preparing documents, reviewing contracts, and technical
specifications.
• Purchased and received IT hardware.
• Low currents system, Like (Villas, offices, factories, and hotels)
• Accomplished projects
• Villas, hotels, offices
January 2012 - September 2013
WireTech Telecom Al- Mashalia Group - Supervisor Technical
Support, Riyadh, Saudi Arabia
• Unified-points Samsung, hikvision DVR, NVR Worked closely with
end-users to assess business requirements, support change, and
deliver high-quality customer experiences
• Swiftly developed solutions for critical software issues, guiding
customers through bug fixes and reactive maintenance to uphold
software usability
• Employed advanced troubleshooting and expert application
knowledge to efficiently solve system user interface problems
• Carried out new hardware installations and updates, keeping
systems functional and secure
• Installed new software for users and monitored version and patch
update requirements
• Organized workspaces for employees with computers, monitors,
and associated cabling or equipment.
• Tested the function of peripheral equipment and completed
quality repairs.
• Answered user questions about hardware and software
operations to help resolve problems
• Configuration and maintain Enterprise's access point (cisco,
buffalo, unified AP).
• Provided Tier 1 IT support to non-technical internal users
through desk-side support services.
• Resolved a diverse range of technical issues across multiple
systems and applications for customers and end-users across
various time zones. and deliver.
• A resolved diverse range of technical issues across multiple
systems and applications for customers and end-users across
various time zones
CERTIFICATIONS
• ITIL Foundation Certificate in IT Service Management
• Advanced Google Analytics for Beginners,
• Alibaba Cloud Web Application Services
• Fortinet NSE2 Network Security Associate
• Microsoft Certified Azure Al Engineer Associate
