Mohammad Basit Rehman

Help Desk & Technical Support:** Tier I & II Support, Troubleshooting, Remote Support (Phone/Email), On-Site Support, Ticket Management (Trouble Tickets), User Account Management, New Employee Setup

* System & Server Administration: Windows Server 2016 R2, 2019, User & Access Control, Server Configuration & Maintenance, Print Servers, IPTV Servers, NVR Systems

* Network Infrastructure: LAN/WAN Management, FortiGate Firewalls (100D, 30E), UniFi Wireless Systems, Network Switches, ISP Coordination, Low-Current Systems Cabling

* Enterprise Software & ERP: Microsoft Dynamics AX 2012 (Axapta), Oracle Suite 8, Micros-POS, Biostar Supreme, Lana-Time System

* Hardware Expertise: Rack Server Maintenance, Enterprise Printers/Copiers/Scanners, Desktop PCs, Laptops, EPBX Telephone Systems, Salto Access Control Systems

* Project & Vendor Management: IT Procurement, Contract & Technical Specification Review, Vendor/Contractor Coordination, Site Project Follow-up, Documentation