Mohamed Shaban Elsayed Ghazy

MOHAMED GHAZY Cairo, Egypt - - linkedin.com/in/ghazy512 SUMMARY: As an aspiring Data Analyst, I'm eager to learn and apply data analysis techniques to extract insights from diverse datasets. Proficient with tools like R Studio, SQL, Excel, Tableau and Power BI. I'm motivated to contribute to informed decision-making and process improvement. Excited to leverage my growing skills to support company's objectives and drive meaningful outcomes. WORK EXPERIENCE: Data Analyst Freelancer Sep 2023 - Present For portfolios please click hear and check featured section Utilized SQL, R, Tableau, Power BI, Power Query, DAX, and Excel to analyze and visualize data, deriving actionable insights for clients. Created interactive and visually appealing dashboards using Excel, Power BI, and Tableau to present complex data in a user-friendly format, enabling stakeholders to easily grasp key insights and make informed decisions. Collaborated with various organizations to provide data-driven solutions, contributing to informed decision-making and process improvement. Developed and implemented marketing strategies, leveraging data analysis techniques to drive effective adoption and boost benefits for clients. Crafted comprehensive project analysis documentation, ensuring alignment with requirements, scope, and proposals for efficient project delivery. Conducted detailed business analysis, identifying opportunities for enhancement and strategic problem-solving, ultimately contributing to optimized processes for client projects. Actively engaged with clients to address inquiries and provide technical support, ensuring high levels of customer satisfaction and loyalty. Managed substantial value transfers and negotiated deals with clients, resulting in the establishment of strong and lasting customer relationships. Customer Care Specialist Concentrix June 2022 - July 2023 Cairo, Egypt A leading global provider of Customer Experience (CX) Solutions and Technology, we help the world's best brands across the globe - the ones you use every day - to improve their businesses and make their customers enjoy epic experiences. Online, over the phone, in the cloud, and beyond Engaged in meaningful interactions with customers through inbound and outbound calls, addressing their inquiries regarding bills and wireless services, and notably surpassing the goal with an 80% Net Promoter Score (NPS). addressed bill and Wireless service inquiries via calls, utilizing strong communication skills to ensure customer satisfaction, while also analyzing data trends to identify opportunities for service enhancement. Demonstrated critical thinking in adapting and resolving unique issues, resulting in the effective promotion of new services through persuasive communication techniques. and achieving the goal of a 78% Upselling target. Aided customers in resolving technical challenges by offering fundamental troubleshooting procedures, resulting in streamlined issue resolution and improved user satisfaction. Effectively managed customer escalations by empathetically addressing concerns, actively listening to grievances, and collaborating with relevant teams to swiftly resolve issues, cultivating a positive customer experience and maintaining high levels of satisfaction. Business analyst July 2021- April 2022 Asset Cairo, Egypt Since 1991, ASSET has been dedicated to software products in Document, Process Automation, and Content Management. With 20+ years of success, ASSET is a leader in the Middle East, serving 250+ clients across regions and sectors. ASSET's innovative vertical products, developed over a decade, cater to banking, telecom, and government sectors using its trusted ECM platform (Jupiter). Leveraged analytical skills to collaborate across units, enhancing collaboration and process efficiency, leading to streamlined workflows and improved decision-making. Initiated and meticulously crafted Business Requirements Documents (BRDs), Software Requirements Specifications (SRS), and User Stories, effectively engaging stakeholders to secure their approvals. This approach ensured a thorough comprehension of the project's intricacies and paved the way for aligned project execution. Improved operational efficiency by creating and updating business process documentation, resulting in consistent practices and smoother workflows. Conducted detailed business analysis, identifying opportunities for enhancement and strategic problem-solving, ultimately contributing to optimized processes. Led successful project execution by producing comprehensive project analysis documentation, ensuring alignment with requirements, scope, and proposals, leading to efficient project delivery. - Collaborated within Agile Scrum team, effectively communicating changes and fostering transparent teamwork, leading to quicker adaptability and cohesive project progress. Played a pivotal role as a liaison between Operations and IT, effectively gathering requirements for system enhancements, resulting in seamless implementations and improved system performance Teller and compliance officer Feb 2017 - May 2021 Dubai, United Arab Emirates Al Ansari Financial services L.L.C A leading company in the UAE with the largest branch network with over 170 branches, employing over 2500 multilingual staff who cater to millions of customers with fast, reliable and efficient service at very competitive charges Revitalized operational efficiency and accessibility by analyzing authorized customer data to drive improved company revenue. This was achieved through the implementation of organized filing systems and effective controls. Executed KYC procedures, upheld Compliance and AML standards, effectively mitigated risks, exceeded a 70% target, and received quarterly top performer recognition three times. Facilitated tax payments, collected documents, and navigated government processes, ensuring compliance, surpassing the target with a total of 3180 transactions. accompanied by the honor of receiving Monthly top performer recognition Five times a year. Managed cash, conducted currency exchanges, managed salary procedures, and facilitated corporate transactions while maintaining meticulous and transparent documentation. Negotiated deals and managed substantial value transfers with customers, resulting in the establishment of strong customer loyalty over time. EDUCATION : Bachelor of Commerce - Accounting Department 2008 - 2012 | Zagazig University. ( Zagazig, Egypt ) CERTIFICATES: CMA (Certified Management Accountant) at IMA (Institute of management and accounting in the USA) with Certificate number: 47002 Business analysis course at Brainnest, Germany AML (Anti-money Laundering) certificate AHTIC training (Accounting cycle, Accounting entries, General ledger and Balance sheet) SKILLS AND LANGUAGES : Soft skills: Technical tools skills: Communication R Studio Team player Actice listening Excel and Power query SQL Customer oriented Tableau and Power BI Python Dax Negotiation Languages Arabic English