Mohamed Shaban Elsayed Ghazy

With over 5 years of experience in customer service and data analysis, I bring a unique blend of analytical expertise and exceptional communication skills to deliver solutions that enhance both operational efficiency and customer satisfaction.

Key strengths include:

• Data Analysis & Visualization: Proficient in Power BI, Tableau, SQL, R, and Excel, I transform raw data into actionable insights and create dynamic dashboards to guide strategic decision-making.
• Customer Service Excellence: Skilled in managing customer interactions across phone, email, and chat channels, resolving inquiries promptly while maintaining high satisfaction rates.
• Process Optimization: Experienced in identifying operational inefficiencies, analyzing trends, and implementing improvements that drive performance and reduce costs.
• Bilingual Communication: Native Arabic speaker fluent in English, ensuring seamless engagement with diverse audiences and stakeholders.

Whether I’m analyzing data trends to improve business outcomes or providing personalized support to customers, my goal is to deliver measurable results that align with your organizational objectives.

Let’s collaborate to unlock the full potential of your data and elevate your customer experience!