Mohamed Rashid
P.O. Box 21241, Dar es Salaam, Tanzania. - | - | -
LinkedIn: https://www.linkedin.com/in/mohamed-rashid-b/
Skype: morash.khalid
Personal Statement
Dynamic and creative IT Professional with over 7 years of experience in IT Management, Technical Support, Systems and Network Administration. Skills in cybersecurity, accounting and data entry. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills.
Skills
Network and Infrastructure Support
IT Management
Systems and Network Administration
Software and Application Support
Cloud Computing (AWS, SharePoint)
Technical Support
ERP and Financial Systems
Junior Cyber Security Analyst
Professional Experience
Network & Infrastructure Support Engineer, BEEM, DSM, Tanzania
(September 2023 – September 2024)
Monitor and troubleshoot network and infrastructure issues, ensuring minimal downtime and optimal performance.
Analyse daily traffic and monitor SMS traffic, addressing high failure alerts and queued connectors.
Investigate Kubernetes (K8s) logs and perform technical maintenance, backups, and VPN tunnel setup.
Document and improve technical processes, train new technical and customer support agents, and manage API integration and troubleshooting.
Admin cum Accounts / App Coordinator, METL (Mo Express), DSM, Tanzania
(March 2021 – December 2022)
Managed day-to-day administrative operations, facilitating meetings and workshops via Zoom, Skype, & Microsoft Teams.
Coordinated interdepartmental communication flow, improving operational efficiency.
Managed financial transactions and prepared monthly reports using ERP systems, ensuring accuracy and compliance with the company's financial regulations
Conducted user experience testing, training, and documentation, resulting in improved user satisfaction.
Collaborated with developers to troubleshoot and resolve reported bugs, enhancing application performance.
Network Engineer, Azampay Tanzania Limited, Dar es Salaam, Tanzania
(December 2017 – December 2019)
Implemented Remote Access Solutions for B2B & B2C customers.
Ensured network security compliance for production and staging servers.
Contributed to infrastructure and network development on Amazon AWS platform.
Proactively monitored, investigated, and resolved network issues.
Developed expertise in Network security protocols, Cloud computing, and VPN connections.
IT Manager, Yash International (T) LTD, Dar es Salaam, Tanzania
(January 2017 – September 2017)
Restructured IT infrastructure, optimising systems for cost reduction and business alignment.
Enhanced network security through upgrades and vigilant monitoring, reducing security risks.
Supervised a team of technicians, fostering collaboration and skill development.
Managed procurement of software, hardware, and IT supplies, ensuring cost-effective solutions
IT Technician, Quality Group Limited, Dar es Salaam, Tanzania
(October 2013 – December 2016)
Provided comprehensive support to over 600 end-users across multiple locations, ensuring minimal downtime.
Installed and managed computer systems, POS, and workstations, improving operational efficiency.
Administered IT assets through Tally ERP and supported various application software including EPBAX Solution, Avaya Products, and PBX phone systems, Biometric attendance, Access Control System, HRMS Payroll systems, CCTV Surveillance and Adobe Creative Cloud. Cisco, Sophos and Palo Alto Firewalls. ensuring compliance with company standards.
Offered technical support for corporate applications and network environments, optimising performance. File Server, Cloud Infrastructure, SharePoint, Microsoft Exchange Servers, Centralised Antivirus Security Server, Office 365, Exchange Online, Active Directory and data centre storage.
Education
Institute of Finance Management (IFM) 09/2010 –11/2013
Bachelor of Computer Science
Jitegemee Secondary School 03/2008 – 02/2010
Advance Certificate of Secondary Education (ACSE)
Jitegemee Secondary School 01/2004 – 10/2007
Certificate of Secondary Education (CSE)
Certifications
IBM Cybersecurity Analyst Professional Certificate (IBM) 01/2021
Software & Usable Security (University of Maryland) 08/2019
Hobbies & Interests
Reading
Travelling
Inventive composing
Socialising
References
1. Fortunatus Kimario
IT Team Lead
Azampay Tanzania Limited
Dar es Salaam
Tanzania
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2. Amos Felician
Quality Assurance Engineer
Vodacom Tanzania Plc
Dar es Salaam
Tanzania
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3. Syed Arif
Head Accountant
METL Group
Dar es Salaam
Tanzania
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