Data Analyst
Airtel Kenya
Nairobi, Kenya
February 2024 – February 2025
• Analyzed large datasets from customer usage patterns to identify trends, delivering actionable insights that improved mobile and data service offerings.
• Developed and maintained interactive dashboards using Tableau to monitor KPIs such as network performance, subscriber growth, and revenue trends.
• Supported marketing initiatives by segmenting customers with SQL queries, enabling targeted campaigns for M-Pesa and airtime promotions.
• Conducted predictive analysis with Python to forecast network demand, optimizing resource allocation for infrastructure planning.
• Prepared and presented detailed reports on customer churn and revenue streams, contributing to data-driven strategic decisions.
Software Test and Automation - Internship
Safaricom PLC
Nairobi, Kenya
September 2022 – January 2024
• Performing functional and non-functional tests on applications
• Ensuring robustness of applications by performing performance tests under stress conditions
• Designing test strategies that emphasize maximum test coverage
• Test automation of manual tests to save on cost and man-hours.
• Formulating a system that tracks benefits incurred from test automation
• Generating Quality Assurance reports that highlight the state of quality of products before deployment