Modesta Iloka

 ILOKA CHIDIEBERE MODESTA CUSTOMER SERVICE REPRESENTATIVE - - Anambra State, Nigeria | https://www.linkedin.com/in/modesta-iloka-8ab1a0324 PROFESSIONAL SUMMARY Dynamic Customer Service Representative with five years of experience delivering exceptional support in diverse environments, from bustling hair salons to high-stakes hospital settings. Adept at resolving complex issues, enhancing customer satisfaction, and streamlining operations. Proven track record of increasing sales, improving retention rates, and implementing effective solutions that drive operational efficiency. Known for a proactive approach, empathetic communication, and a commitment to exceeding expectations. CORE SKILLS WORK EXPERIENCE Customer Service Representative – Modeshair Limited, Nnewi, Anambra State. October 2022 – June 2024 Contributed to a 15% increase in retail sales by upselling hair products and recommending additional services. Implemented a new scheduling system that reduced appointment wait times by 25%. Improved client retention rates by 10% through follow-up calls and personalized reminders for future appointments. Successfully resolved 95% of customer complaints on the first contact, leading to improved customer loyalty. Managed social media accounts, increasing engagement and followers by 40% through targeted promotions and posts. Customer Service Representative – Trust Charistos Hospital Jabi, Abuja September 2019 – August 2022 Successfully managed high-stress situations during peak hours, ensuring continuous patient care and operational efficiency. Assisted in revising safety protocols, which contributed to a 10% reduction in hospital-acquired infections. Provided training and support to new employees, improving team performance and patient care quality. Assisted in the rollout of new healthcare software, improving record-keeping accuracy and reducing administrative errors Played a key role in resource management, ensuring that critical supplies were always available. Received accolades from management and peers for exceptional service, dedication, and contributions to patient care and hospital operations. EDUCATION Bachelor of Science in Political Science – Tansian University Umunya, Anambra State