Modesta Iloka

With 5 years of working experience as a virtual Customer Service Representative, at Modehair, I demonstrated my ability to drive sales and enhance customer satisfaction though strategic upselling and efficient appointment scheduling thereby leading to 15% increase in retail sales, 25% reduction in appointment wait times and 95% resolution rate on first contact.

While at Trust Charistos Hospital, I honed my skills in managing high-pressure situations, which involved ensuring seamless patient care and operational efficiency. My contributions to revising safety protocols played a role in reducing hospitals acquired infections by 10%, and my involvement in implementing new software improved record-keeping accuracy and reduced error. My dedication to training and mentoring new staff enhanced team performance and patient care quality.

My core skills are Communication, Problem solving, Empathy, Data Entry, Multitasking, Attention to details, Cold calling, Email Marketing, Organization Skills, Google Workspace, Time Management, Microsoft Office 365, and Customer Relationship Management.

I am enthusiastic about the prospect of contributing to any team that will be hiring me.

Warm regards.