Moble Mary Mathe
Customer service & procurement expert with 10+ yrs in logistics, sourcing, and client support.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 36 years old
- Location:
- Dubai, Dubai, United Arab Emirates
- Experience:
- 10 years
Ms.Moble Mary Mathew
Customer Service Specialist/Sales Support/Procurement Executive
Dubai, UAE |- |-https://www.linkedin.com/in/moble-mary-mathew-177a92341
PROFESSIONAL SUMMARY (Total Experience – 10 years)
Dynamic customer service expert and procurement with 10+ years in logistics, sales support, and strategic sourcing.
Skilled in enhancing customer satisfaction, managing inventory, and driving cost reductions. Proficient in Microsoft
Office, ERP systems. Strong communicator with exceptional multitasking and decision-making abilities.
TECHNICAL AND SOFT SKILLS
•
•
•
Operating Systems: Windows
ERP Systems: CRM, Flotilla
Microsoft Office Suite: 0365, Gsuite
Adaptability
Communication Skills
Decision Making
Effective Time Management
Project Management Skills
Ability to Multitask
WORK EXPERIENCE & HISTORY
Customer Management Executive | Skybridge Freight solution LLC, Dubai | July 2015-Present
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Provided customer assistance for clients. Act as the primary point of contact for clients regarding inquiries,
complaints, and shipment status.
Prepared pricing proposals and quotes for key clients, ensuring compliance in air, sea, and land transportation.
Managed inbound and outbound customer inquiries regarding shipment status, quotes, and delivery schedules.
Resolved freight issues such as claims, damages, and shortages promptly to minimize disruptions.
Minimized customer complaints through prompt and effective resolution of issues.
Work closely with operations and customs teams to resolve any issues regarding shipments and customs
clearance.
Maintain and build strong relationships with clients to ensure repeat business and satisfaction.
Track freight movements and provide clients with updates on their shipments, ensuring transparency and
accuracy.
Address customer complaints by offering effective solutions and improving service quality.
Support sales teams by upselling freight services and promoting value-added solutions.
Ensure compliance with international shipping regulations, tariffs, and local policies.
Liaised between clients and warehouse staff to ensure proper handling and timely dispatch of goods.
Assisted in tracking and reporting delivery statuses, promptly notifying customers of any delays or changes.
Handle payment follow-ups and ensure proper invoicing for the services rendered.
Maintained up-to-date customer records and shipment logs in the CRM system.
Worked in Procurement for critical projects
The objective was to support critical government missions in Iraq and Afghanistan.
o
o
o
o
Delivered personalized customer support to US military base clients, ensuring optimal product
selection and satisfaction.
Handled customer inquiries efficiently, providing timely quotations to secure maximum orders.
Sourced a wide range of products locally and internationally, ensuring timely shipping and delivery.
Coordinated with operations for documentation of cargo for chartered flights carrying full cargo load
to various war zone locations.
Internal
o
o
o
o
o
o
o
o
o
•
Executed ad-hoc tasks to enhance departmental performance.
Reduced customer complaints by providing prompt and effective solutions.
Fostered supplier collaboration and innovation, maintaining relationships with strategic partners.
Processed purchase orders and documentation, ensuring compliance with city codes and vendor
correspondence.
Maintained comprehensive reports and documentation controls.
Participated in strategic sourcing, bid evaluation, supplier selection, and contract management.
Conducted material pricing comparisons and led cost-reduction projects.
Built strong supplier and service provider relationships, achieving savings and enhanced services.
Contributed to Skybridge Manpower Training Services projects, including procurement for food
handlers at US military bases in Afghanistan.
Handled procurement for the African Union in Somalia, purchasing goods according to their
specifications and arranging export via sea and air.
Admin and Sales Trainee | Freeman Group of Companies, Dubai, UAE | May 2014 - April
2015
•
•
•
•
•
Sales Documentation: Documented purchase and sales transactions tracked market trends, and prepared daily sales
and cash movement reports.
Account Management: Managed sales and purchase accounts, ensuring accuracy in business contracts and
quotations.
Inventory Management: Updated inventory ledgers and maintained banking transactions.
Vendor Liaison: Coordinated with external vendors to ensure accurate business contracts and quotations.
Administrative Support: Supervised machinery and company vehicles, ensuring operational efficiency.
PERSONAL DOSSAIR
Languages known: English, Hindi, Malayalam,
Kannada and Tamil
Visa Status: Employment Visa
Driving License : Valid U.A.E Driving License
Nationality
: Indian
Marital Status : Married
EDUCATION
•
•
Bachelor of Engineering in Electronics and Communication, Visveswaraya technology university, 2012.
Certified in Manual Testing, Automated testing, SQL, Java,
DECLARATION
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief and
can be supported with relevant documents, when required.
Place: Dubai (UAE)
Moble Mary Mathew
Internal
