Mobarak Hosen
Dhaka, Bangladesh | Website | LinkedIn | GitHub
Work Experience
Oct 2024 – Jul 2025
System Admin, FusionPulse – Dhaka, Bangladesh (Remote)
• Improved development efficiency by 40% by implementing and managing self-hosted GitLab instances,
automating deployments and releases.
• Reduced security incidents by 30% by configuring SSL/TLS, managing Nginx and implementing n8n
automation tools for monitoring resource usage.
Technical Support Engineer, Gluu – Texas, USA (Remote)
Sept 2020 – Feb 2025
• Provided Tier 1/2 customer supports for community users and enterprise clients implementing Gluu Server for
IAM and SSO solutions.
• Enabled seamless authentication for enterprises by documenting and implementing single sign-on (SSO)
integrations with third-party IDPs (Azure AD, Oracle, WSO2).
• Maintained a 90% customer satisfaction rate by proactively monitoring system logs, analyzing issues, and
providing clear technical guidance through written and verbal communication.
Skills
• Cloud & DevOps: AWS, Docker, Kubernetes, Terraform, Jenkins, Gitlab CI, GitHub Actions
• Technical Support: Customer Support, Linux Troubleshooting, API Testing, Incident Management
• Programming & Scripting: C++, Bash, Python
• Databases: PostgreSQL, MySQL, SQLite, LDAP
• Web Development: WordPress, HTML, CSS
• Identity Management: SAML2.0, OpenID, Azure Entra, Gluu, Keycloak
Projects
Project Link
pacli - Secrets Management CLI
• Stores secrets locally
• Supports different type of secrets
• SSH Access Management
LogPulse - Log Monitoring Tools for Developers
GitHub Link
• Developed a log-monitoring system with user authentication, session management, and secure log downloads.
• Simplified debugging by providing centralized real-time log access for development teams.
Agama-Hello - An Authentication Module
GitHub Link
• Integrated hello.coop for OpenID social sign-in using Java, OAuth 2.0 with agama low-code orchestration.
Achievements
• Ranked Specialist in Codeforces (Max Rating: 1472)
• Ranked 64th Nationally in the NCPC-2018, competing against teams from universities across the country
• Ranked 3rd out of 40 contestants In Department Individual Programming Contest, 2018
Education
Islamic University, Bangladesh, M.Sc. in ICT
Islamic University, Bangladesh, B.Sc. in ICT
Jun 2020 - Dec 2021
May 2015 - Dec 2019
