Mmesoma Omile

Omile Mmesoma Victoria Customer Support Specialist My LinkedIn Profile Professional Summary Customer-focused and tech-savvy Customer Service & Sales Support Specialist with over 5 years of experience managing customer interactions, handling objections, and boosting conversions across multiple digital channels. Adept at using CRM tools, resolving complaints, and driving customer satisfaction. Passionate about building trust and guiding leads through the sales funnel. Experienced in both B2C and B2B settings, especially in remote freelance and service-based roles. Core Competencies • Customer Relationship Management (CRM) • Cold & Warm Calling • Objection Handling & Conflict Resolution • Lead Generation & Qualification • Inbound/Outbound Communication • Upselling & Cross-Selling • Social Media & WhatsApp Sales • Email, Chat & Phone Support Tools: Zendesk | HubSpot | Freshdesk | WhatsApp Business | Google Workspace | Zoom | Calendly | Apollo.io | Zapier | Intercom | ClickUp | Loom | Slack | ChatGPT Professional Experience Ejor Kore Drilling Company – Remote Customer Service & Sales Support Feb 2024 – Present • Converted inbound leads into paying customers by understanding pain points and presenting tailored solutions. • Executed warm outreach and follow-ups, leading to a 20% increase in client onboarding. • Used CRM tools to document and track customer interactions, ensuring smooth handoffs between sales and service teams. • Conducted service presentations to help potential clients make informed decisions. • Collaborated with internal departments to overcome objections and close deals. Eminent Interior Decor – Remote Customer Service Representative / Sales Assistant 2021 – 2023 • Responded to inquiries via WhatsApp and social media, converting them into consistent sales. • Built lasting relationships that drove a 40% customer retention rate. • Managed customer orders, tracked delivery, resolved complaints, and upsold complementary products. • Helped clients visualize product value, contributing to increased order sizes. Education B.Sc. in Geology and Mining Enugu State University of Science and Technology Graduated: August 2024 Certifications In-Demand IT Skills Training (CRM Systems, Tech Support, Customer Success, Virtual Assistance & Remote Work Tools) VIEW MY PORTFOLIO MMESOMA OMILE PORTFOLIO.pdf.pdf