Mmesoma Omile

I am a dedicated Customer Support Specialist with proven success in delivering exceptional service across diverse industries, including SaaS, telehealth, e-commerce, and IT support. With over two years of professional experience, I have consistently demonstrated my ability to serve as a reliable first point of contact, resolve complex issues, and build long term customer loyalty.

My career began in a fast paced cyber café environment, where I quickly developed a talent for technical troubleshooting, client onboarding, and problem resolution. By managing day to day customer interactions, I not only sustained the business but also grew its client base, showcasing my ability to combine service excellence with business growth. This foundation paved the way for my transition into remote and freelance support roles where I handled both global and local customers.

My expertise includes managing customer inquiries via phone, email, and live chat, ensuring a seamless omnichannel support experience. I am proficient in leveraging leading CRM and ticketing platforms such as Salesforce, HubSpot, Zoho, Zendesk, Intercom, and Freshdesk to manage workflows, track tickets, and maintain accurate documentation. My technical skills extend to troubleshooting product related issues, guiding customers through onboarding processes, and providing step by step resolutions that empower users while reducing escalations.

Known for my active listening and empathetic communication style, I excel at handling escalations with professionalism and composure. I consistently demonstrate the ability to turn frustrated customers into satisfied advocates by de-escalating conflicts and delivering timely solutions. My contribution extends beyond day to day support: I have created knowledge base articles, FAQs, and customer facing resources that reduce support volume while improving customer satisfaction scores.

In addition to support functions, I have experience in cold calling and appointment setting for US based businesses. This role sharpened my skills in persuasion, lead qualification, and objection handling, proving my ability to engage customers, provide tailored solutions, and nurture long term business relationships. My adaptability and resilience allow me to thrive in high pressure, target driven environments while maintaining exceptional service standards.

I bring a unique blend of technical aptitude, customer centric mindset, and process oriented thinking. My strengths lie in customer onboarding, client retention, CRM navigation, escalation management, and cross functional collaboration. With my proven ability to deliver measurable results in customer satisfaction and business growth, I stand out as a professional who can elevate customer support operations and strengthen customer success strategies.